Experienced Business Support Manager for Customer Experience Enhancement – Full Time Opportunity with Competitive Hourly Rate at arenaflex

Introduction to arenaflex

arenaflex is a leading player in the private industry, dedicated to providing exceptional customer experiences through its innovative products and services. As a dynamic and growth-oriented organization, arenaflex is committed to fostering a culture of excellence, teamwork, and continuous learning. With a strong focus on customer satisfaction, arenaflex is seeking a highly skilled and motivated Business Support Manager to join its team and contribute to the delivery of seamless and memorable customer experiences.

Job Overview

In this exciting role, you will be responsible for upholding the administration, terminal activities business backing, and project management of all aspects of terminal activities, third-party vendors, technology, and internal partners to ensure the overall customer experience for arenaflex's customers. As a key member of the team, you will participate in the embarkation system improvement, issues, enhancements, and communication strategy for terminal activities and core partners. Your expertise will be crucial in driving process improvements, identifying and resolving issues, and maintaining accurate documentation and databases.

Key Responsibilities:

• Participate in the embarkation system improvement, issues, enhancements, and communication strategy for terminal activities and core partners
• Drive process improvements and implement new processes and projects to ensure optimal and accurate completion
• Maintain and update databases, such as port arrival times, daily activity reports, and quality assurance reviews, as well as report data for monthly summaries and on-demand requests
• Support the terminal support manager with the moderation process and citizenship questions and cast member development
• Assist with agenda planning documentation for citizenship requirements
• Play a critical role in creating content and training and adapting audiences regarding business integration program development and execution plans for the overall arenaflex operation
• Identify and resolve issues related to programs, content, and measurement to improve project success
• Maintain terminal activities documentation, including but not limited to operating guides, forms, and customer embarkation insurance for accuracy and consistency
• Schedule, seat, and record office meetings
• Lead communication with partner areas, both internal and external, with any feedback as well as any operational updates or changes
• Attend and support terminal activities in Port Canaveral, South Florida, and outports
• Occasionally support the outport team by assisting with terminal/area launch operations
• Conduct quality assurance reviews and schedule reviews for terminal activities
• Collaborate with all other departments within arenaflex to ensure a seamless customer experience
• Act as a contact between arenaflex and all third-party vendor operations
• Maintain a positive working relationship with third-party vendors participating in daily port operations

Essential Qualifications:

To be successful in this role, you will need to possess the following essential qualifications:

• Bachelor's degree in a relevant field
• Knowledge of cruise products, the cruise industry, and terminal operations
• Knowledge of internal and external connections and responsibilities as they relate to a cruise terminal wharf operation
• Proficiency in Microsoft 365 suite, including Outlook, Word, Excel, PowerPoint, Teams, OneDrive, and SharePoint
• Proven ability to handle multiple priorities in a fast-paced environment
• Strong customer service skills
• Strong verbal and written communication skills
• Strong analytical, organizational, and problem-solving skills
• Travel industry experience
• Ability to work flexible hours, including weekends and holidays
• Must have a passport, as this position may require international travel
• Ability to travel frequently to support terminal operation areas
• Ability to lift 50 pounds, push luggage carts that may weigh over 500 pounds, and operate equipment in a warehouse setting

Preferred Qualifications:

While not essential, the following preferred qualifications will be highly regarded:

• Over three years of cruise line terminal operations or similar experience
• Knowledge of arenaflex systems, including DXP, Seaware, and Fidelio
• Microsoft PowerApps/Power Automate experience
• Knowledge of immigration policy regarding locations arenaflex sails from, including but not limited to the US, Schengen region, Canada, Australia, and New Zealand

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Business Support Manager, you will have access to a range of training and development opportunities, including:

• Comprehensive onboarding program
• Ongoing training and development programs
• Opportunities for career advancement and professional growth
• Access to industry-leading technology and systems
• Collaborative and dynamic work environment

Work Environment and Company Culture

arenaflex is proud of its positive and inclusive company culture, which values diversity, equity, and inclusion. Our employees are our greatest asset, and we strive to create a work environment that is engaging, supportive, and rewarding. As a Business Support Manager, you will be part of a talented and dedicated team that is passionate about delivering exceptional customer experiences.

Compensation, Perks, and Benefits

arenaflex offers a competitive hourly rate of $26 per hour, as well as a range of perks and benefits, including:

• Comprehensive health and wellness program
• Generous paid time off and holiday entitlement
• Opportunities for professional growth and development
• Access to exclusive employee discounts and promotions
• Dynamic and supportive work environment

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity to join the arenaflex team as a Business Support Manager. With its competitive hourly rate, comprehensive benefits package, and opportunities for career growth and development, this role is an ideal choice for anyone looking to take their career to the next level. Apply now to become a part of the arenaflex team and contribute to the delivery of seamless and memorable customer experiences.