Experienced Virtual Customer Care Representative – Community Management and Customer Relations

Are you a customer-focused professional with a passion for delivering exceptional service and building strong relationships? Do you have experience in directing, coordinating, and supervising work in a customer-facing role with a homebuilder? If so, we invite you to join arenaflex, a leading homebuilder dedicated to making an impact and creating an extraordinary experience for our Homeowners, Communities, and Associates. As an Experienced Virtual Customer Care Representative at arenaflex, you will play a critical role in managing and overseeing homes under warranty in assigned community(s). Your primary responsibility will be to promote, facilitate, and foster positive working relationships with customers and trade partners, ensuring that every homeowner has an exceptional experience with arenaflex.

Your Responsibilities on the Team

As a Virtual Customer Care Representative, you will be responsible for:

• Promoting, facilitating, and fostering positive working relationships with arenaflex customers and trade partners
• Regularly exercising sound judgment and discretion when working with homeowners and trade partners
• Managing daily trade partner activities in accordance with job schedules and business partner scopes of work as they relate to customer relations
• Approving trade partner invoices upon satisfactory completion of the job, not to exceed $1,250
• Proactively remedying any trade partner scheduling, communication, or payment-related issues
• Ability to understand manufacturer recommendations for use and application of their products
• Supervising and/or conducting pre-closing meetings, Demonstrations, Celebrations, and 30-day post-close visits
• Reviewing and certifying the completion of each home within their community
• Managing, supervising, and directing all aspects of customer relations for an assigned community
• Conducting field meetings with trade partners, construction staff, and sales staff as needed
• Being an expert in the community and surrounding area, including knowledge of HOA fees and rules, schools, restaurants, shopping, etc.
• Supervising, reviewing, and resolving the condition of their community, including but not limited to entry features, road and pond maintenance, common areas, model centers, and signage

Requirements

To be successful in this role, you will need:

• A High School Diploma or equivalent required, or equivalent work experience
• Bachelor's degree in a related field preferred
• Minimum 3 years of experience in directing, coordinating, and supervising work, particularly in a customer-facing role with a homebuilder
• Valid Driver's License with a good driving record
• Valid auto insurance coverage
• Advanced knowledge of scheduling, budgeting, and document management
• Ability to read and interpret blueprints
• Computer literacy and proficiency in MS Office products (Word and Excel)
• Excellent follow-up, communication (written and verbal), and time management skills

Contacts

As a Virtual Customer Care Representative, you will have daily interaction with various division personnel, outside agencies, business partners, consultants, and homeowners.

Physical & Office/Site Presence Requirements

You will be required to:

• Work in excess of eight hours per day
• Operate a motor vehicle
• Climb stairs/ladders
• Bend, stoop, reach, lift, move, and/or carry equipment which may be in excess of 50 pounds
• Occasionally operate construction equipment
• Sit at a computer monitor for extended periods of time to complete paperwork, meet with building partners, and receive/return phone messages
• Work in a construction environment under all weather conditions
• Finger dexterity may be required to operate a computer keyboard and calculator

Life at arenaflex

At arenaflex, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone's Included Day. At arenaflex, we believe in investing in our Associates, empowering them to thrive both personally and professionally.

Join the arenaflex Team

If you are a motivated and customer-focused professional looking for a challenging and rewarding role, we invite you to apply for the Experienced Virtual Customer Care Representative position at arenaflex. Join our team and be part of a company that is dedicated to making an impact and creating an extraordinary experience for our Homeowners, Communities, and Associates.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Apply Job! Apply for this job