Experienced Customer Service Specialist – Retail Store Operations and Sales

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a Customer Service Specialist, you'll play a vital role in driving sales growth, building strong relationships with customers, and upholding the high standards of our retail stores. If you're a people person with a passion for sales, customer service, and teamwork, we want to hear from you!

About arenaflex

arenaflex is a leading retail company that's dedicated to providing top-notch products and services to our customers. We believe in fostering a culture of inclusivity, diversity, and growth, where every individual can thrive and reach their full potential. Our mission is to help our employees and their families live healthier, save smarter, and feel better, and we're committed to making a positive impact in our communities.

Responsibilities

As a Customer Service Specialist, you'll be responsible for:

• Ensuring high levels of customer satisfaction through excellent sales service and resolving customer concerns in a timely and professional manner
• Assisting customers in person and over the phone by determining their needs and presenting appropriate products and services
• Building productive trust relationships with wholesale and retail customers, including minors, and providing personalized solutions to meet their needs
• Processing sales transactions accurately and consistently with policies and procedures, while maintaining precise work order files and formulas
• Pulling appropriate products from the sales floor or warehouse, tinting and mixing products as needed to customer specifications, and stocking shelves and setting up displays
• Cleaning store equipment, loading/unloading delivery trucks, and assisting in making deliveries as needed
• Maintaining in-stock and presentable condition assigned areas, including the sales floor, warehouse, and delivery areas
• Remaining knowledgeable on products offered and discussing available options with customers
• Complying with inventory control procedures and suggesting ways to improve sales and customer satisfaction
• Collaborating with colleagues to achieve sales goals and maintain a positive, productive work environment

Qualifications

To be successful in this role, you'll need:

• To be at least 18 years of age and legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• A valid, unrestricted Driver's License and the ability to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• The ability to work all scheduled hours, including evenings and weekends, with or without reasonable accommodation
• A high school diploma or equivalent and at least one year of experience working in a delivery, retail, or customer service position
• Previous work experience selling paint and paint-related products, operating tinting and mixing equipment, and communicating in more than one language (Spanish proficiency is a plus!)
• Excellent communication, interpersonal, and problem-solving skills, with the ability to work effectively in a fast-paced, dynamic environment

Preferred Qualifications

* A degree in a related field, such as business, marketing, or communications

• Previous experience working in a retail or customer service environment, with a proven track record of sales growth and customer satisfaction
• Knowledge of paint and paint-related products, including their features, benefits, and applications
• Experience with inventory control procedures, including receiving, stocking, and maintaining inventory levels
• Ability to work independently and as part of a team, with a strong focus on customer satisfaction and sales growth

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their skills and careers. As a Customer Service Specialist, you'll have access to:

• Ongoing training and development programs, including sales training, product knowledge, and customer service skills
• Opportunities for advancement to leadership roles, including store manager and district manager positions
• A comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off
• A dynamic, inclusive work environment that fosters collaboration, creativity, and innovation

Work Environment and Company Culture

Our retail stores are fast-paced, dynamic environments that require a high level of energy, enthusiasm, and customer service skills. As a Customer Service Specialist, you'll work closely with colleagues to achieve sales goals, maintain a positive work environment, and provide exceptional customer experiences. We're committed to fostering a culture of inclusivity, diversity, and growth, where every individual can thrive and reach their full potential.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a base salary and commission structure, as well as a comprehensive benefits package that includes:

• Health, dental, and vision insurance
• 401(k) matching
• Paid time off
• A comprehensive employee assistance program (EAP)
• Access to exclusive discounts and perks, including discounts on paint and paint-related products, as well as other retail and service providers

How to Apply

If you're a motivated, customer-focused individual with a passion for sales and customer service, we want to hear from you! To apply, please visit our website at [insert website URL] and submit your application online. We're an equal opportunity employer committed to diversity, equity, and inclusion, and we welcome applications from qualified candidates of all backgrounds and experiences.

Equal Employment Opportunity/Affirmative Action Employer

arenaflex is an equal opportunity employer committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds and experiences, including individuals with disabilities and protected veterans. We're proud to be an inclusive and diverse workplace that fosters a culture of respect, empathy, and understanding.

Note

arenaflex recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process. If you're contacted by someone claiming to represent arenaflex and requesting this information, please do not respond and report the incident to our HR department immediately. Apply for this job