Patient Care Coordinator – Work From Home

Job Summary

CVS Health is seeking a compassionate and detail-oriented Patient Care Coordinator to join our dynamic healthcare team. In this remote role, you will serve as the primary point of contact for patients, ensuring their healthcare experience is seamless, supportive, and efficient. The ideal candidate will demonstrate strong communication skills, empathy, and a commitment to enhancing patient satisfaction while adhering to company and regulatory standards.

Key Responsibilities

• Serve as the first point of contact for patients via phone, email, and digital communication platforms.
• Coordinate and schedule patient appointments, follow-ups, and necessary healthcare services.
• Maintain accurate patient records, ensuring compliance with HIPAA and internal data protection policies.
• Address patient inquiries and concerns promptly, providing clear information and guidance.
• Collaborate with healthcare providers, pharmacies, and insurance teams to facilitate patient care.
• Assist patients in navigating benefits, insurance coverage, and care options.
• Document and report patient interactions, escalations, and follow-up actions.
• Participate in team meetings, training sessions, and process improvement initiatives.

Required Skills and Qualifications

• High school diploma or equivalent; Associate’s or Bachelor’s degree in Healthcare, Administration, or related field preferred.
• Strong verbal and written communication skills.
• Exceptional customer service skills with empathy and professionalism.
• Proficiency in Microsoft Office Suite and familiarity with electronic health record (EHR) systems.
• Ability to multitask and manage time effectively in a remote work environment.
• Strong organizational skills and attention to detail.

Experience

• Minimum of 1–2 years of experience in patient services, healthcare coordination, or customer service within a healthcare setting preferred.
• Experience working remotely is an advantage but not required.

Working Hours

• Full-time, remote position with flexible working hours.
• May require occasional evening or weekend coverage depending on patient needs.

Knowledge, Skills, and Abilities

• In-depth understanding of patient care processes and healthcare terminology.
• Ability to handle sensitive patient information with confidentiality and discretion.
• Problem-solving skills with the ability to provide practical solutions quickly.
• Strong interpersonal skills to effectively interact with patients, families, and internal teams.
• Self-motivated, independent, and capable of thriving in a remote work environment.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive healthcare coverage (medical, dental, vision).
• 401(k) plan with company match.
• Paid time off, holidays, and wellness programs.
• Employee assistance programs and professional development opportunities.
• Remote work flexibility with technology support.

Why Join CVS Health?

At CVS Health, we are committed to transforming healthcare and making it more accessible for every patient. Joining our team means contributing to a mission-driven organization that values innovation, compassion, and personal growth. You will have the opportunity to make a real impact on patient lives while enjoying a supportive and flexible work environment.

How to Apply

Interested candidates are encouraged to submit their resume and a cover letter through the CVS Health Careers portal https://www.cvshealth.com/careers or directly via job posting links. Please ensure your application highlights relevant patient care or healthcare coordination experience.