Partner Ops Associate Manager
About the Role & Team Disney’s Direct to Consumer (DTC) team oversees the Hulu and Disney+ streaming businesses within the Disney Entertainment segment, helping to bring The Walt Disney Company’s (TWDC) best-in-class storytelling to fans and families everywhere. The Business Operations function is tasked with critical areas of operating the growing Disney Direct-to-Consumer organization, including strategic solution design, planning/ program management and execution of major business initiatives, effective communication and reporting across the organization, business intelligence and decision support, and implementing procedures and processes to help Disney grow, operate and run the company’s streaming services efficiently and at scale.
What You Will Do
The Promo & Partner Operations team executes global direct-to-consumer promotional offers through external partnerships, synergy efforts, and internal campaigns that enhance the growth and profitability of TWDC's DTC streaming services (Disney+, Hulu, ESPN+, and the Disney Bundle). They oversee the entire process of launching partnerships and synergy offers, ensuring all intake and operational requirements for launch readiness are met. Reporting to the Senior Manager of Promo & Partner Operations, the Partner Operations Associate Manager will collaborate on end-to-end management of promotions and promotional partnerships by assuming key operational tasks, including but not limited to copy and creative assets management, ticketing engineering requirements, legal approval requests and supporting the maintenance of source-of-truth briefs for internal and external campaigns and tracker for all campaign in execution.
Responsibilities
- Independently manage Partnership Campaign projects, leading operational meetings and executing tasks to ensure launch readiness while mitigating risks.
- Act as a strategic business partner to key internal stakeholders, including Marketing, Marketing Operations, Commerce Operations, Product, Customer Service, and Legal, to advance key initiatives.
- Serve as a strategic business partner and provide consultative support to key internal stakeholders including Marketing, Marketing Operations, Commerce Operations, Product, Platform Distribution, Customer Service, and Legal to advance key initiatives.
- Develop runbooks and process documents for Partner Operations to offer guidance to internal and external partners on redemption-based partnerships.
- Serve as a subject matter expert on new promotional offer types and capabilities, including promotions on Hulu, Disney+, bundled services, and various retail and in-app purchase promotions.
- Plan and project manage promotional initiatives, including resource planning, project planning, progress tracking, and milestone documentation.
- Implement and document business processes focused on operational efficiency and global scalability.
- Ensure compliance with team standard operating procedures, maintain accurate documentation to minimize operational risks, and implement additional launch readiness measures for partnerships and key offers initiatives.
- Collaborate with regional teams in Canada, EMEA, LATAM, and APAC to support local launches of partnerships and promotional initiatives.
- Work across international teams to support the global partnership pipeline and establish global prioritization.
Required Qualifications & Skills
- 3+ years of experience in business operations, account management, project management, or a similar field.
- Strong project management, organizational, and communication skills.
- Proficient in Google Suite, especially Google Slides.
- Skilled in creating professional visualizations of data and processes.
- Capable of working across time zones with a focus on global scalability.
- Excellent oral and written communication and problem-solving abilities.
- Exceptional interpersonal skills for fostering strong relationships.
- Adept at navigating matrixed organizations and global partner networks.
- Comfortable in fast-paced environments supporting new products and businesses.
Preferred Qualifications
- Experience in the digital subscription or entertainment industries is a plus.
- Experience working with project management tools such as Atlassian JIRA, Smartsheet, and Asana is a plus.
Required Education
- Bachelor’s degree in a business-related field.
Additional Information
- Ability to work in the office up to 4 days a week, with flexibility to adjust hours and schedules for critical launch events.
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