Experienced Customer Experience Advisor (Part-Time) - Retail Phones (Remote, based in Nashville)

At arenaflex, we're on a mission to revolutionize the way people experience eyewear and eye care. As a part-time remote Customer Experience Advisor, you'll play a vital role in delivering exceptional customer service and creating unforgettable experiences for our customers. If you're passionate about our brand and excited to build strong relationships with shoppers new and old, we'd love to hear from you!

What You'll Do:

As a Customer Experience Advisor at arenaflex, you'll be responsible for:

• Delivering nothing-but-wonderful customer service by supporting customers who call arenaflex retail stores and by answering customer emails
• Learning our internal management system in order to efficiently process sales orders and maintain customer relationships
• Using internal communication software to interact with your teammates, management, and other departments
• Dreaming up solutions for even the smallest trends and pain points so we can optimize each customer's experience
• Collaborating with our team to identify areas for improvement and implement changes that enhance the customer experience

Who You Are:

We're looking for a self-starter who takes ownership of (and pride in) their work. You're a creative and innovative problem solver who continually thinks outside the box. You're a sensitive and skillful communicator (both online and offline!) who can adapt your tone and communication style depending on your audience. You're eager to learn new technology systems and procedures, and you're able to juggle many tasks at once while remaining extremely organized and attentive to detail.

Requirements:

To be successful in this role, you'll need to:

• Be able to attend a virtual two-week onboarding via Google Meet video calls (Google Meet can be accessed through any web browser, but works best with Google Chrome)
• Have a quiet work space with minimal noise (i.e., home office) in which you'll fulfill your shifts
• Be able to work 20-29 hours per week, with shift times starting as early as 8 a.m. and as late as 9 p.m. CT
• Be available evenings and weekends, including during the holiday season
• Have reliable high-speed internet connection with access to your router
• Not be on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Extra Credit:

While not required, we're looking for candidates with:

• Customer service experience
• Experience working from home

About Us:

At arenaflex, we're on a mission to inspire and impact the world with vision, purpose, and style. We're constantly asking ourselves how we can do more and make a greater impact, and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale, be profitable, and do good in the world - without charging a premium for it. Since our founding in 2010, we've pioneered ideas, designed products, and developed technologies that help people see. We offer everything our customers need for happier eyes at a price that leaves them with money in their pockets, from designer-quality glasses and contacts to eye exams and vision tests. Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program. Over eight million pairs of glasses have been distributed in over 50 countries; that means eight million people now have the glasses they need to learn, work, and achieve better economic outcomes.

Our Culture:

At arenaflex, you can look forward to:

• Company outings and events
• Volunteering and learning opportunities
• Great company filled with curious, kind folks
• Dreaming up and sharing ideas aren't responsibilities reserved for certain teams or leaders; the challenge (a really fun one) of innovation is on all of our shoulders
• Teammates can connect around common interests, backgrounds, and identities, no matter their home base, through our various employee resource groups
• A sense of community and belonging that keeps us excited to walk through the door every day, wherever that door may be

We're Driven to Create a Workplace:

Where all employees can bring their authentic selves, feel engaged, and share their perspectives as a valued member of Team arenaflex. Transparency is what we're all about, and our annual Impact Report and Racial Equity Strategy lay out how we're sticking to these values.

Join Our Team:

If you're passionate about delivering exceptional customer service and creating unforgettable experiences for our customers, we'd love to hear from you! Apply now to become a part of our arenaflex team and help us revolutionize the way people experience eyewear and eye care. Apply Job! Apply for this job