Experienced Customer Service Representative – Amazon Key Account Management

At arenaflex, we're on a mission to bring unnecessarily awesome beverage options to more people, while promoting and funding alternative art, music, and entertainment. As a rapidly growing beverage brand, we're looking for a highly motivated and customer-focused Customer Service Representative to join our team and provide dedicated support to Amazon as one of our key clients.

About arenaflex

arenaflex is a healthy beverage company with ice-cold sustainable cans designed to murder your thirst. Founded in January 2019 and based in Los Angeles, California, we're one of the nation's fastest-growing beverage brands. Our approach to canned water and iced teas is completely unnecessary, but that's what makes it so interesting, fun, hilarious, captivating, memorable, exciting, and cult-worthy. We've been recognized as one of LinkedIn's Top Startups 2022, Contagious's Brand of the Year 2022, Ad Age Top Marketer of the Year 2022, and Medium's cult-worthy brands among other accolades.

Role Overview

As a Customer Service Representative, you will act as the single point of contact with our Amazon customer as well as the arenaflex Amazon Key Account team and Supply Chain team. Your primary focus will be on providing exceptional service and maintaining strong relationships while addressing inquiries and resolving issues efficiently. This role will also act as an extension of our Supply Chain team, responsible for proactive management of orders to optimize service. You will be key to anticipating availability of product and picking up as needed.

Key Role Focus Areas/ Skills

* Customer Centric Approach: Serving as a direct point of contact for Amazon's customer service team to understand their needs and to strengthen the relationship as well as translating their needs to the arenaflex Key Account team and Supply Chain teams.

• High Quality Communication: Maintain clear, professional, and concise communication with Amazon representatives and internal stakeholders.
• Proactive Problem-Solving: Proactively identify and resolve potential issues in collaboration with internal teams to ensure smooth operation.
• Timeliness & Efficiency: Acting with urgency to meeting deadlines, ensuring order processing activities are completed to ensure there are no order delivery delays.
• Reliability and Consistency: Ensuring that there's accuracy and detail orientation in all the workflows to ensure process execution consistency for a streamlined customer experience.
• Process Improvement: Provide feedback and insights to improve workflows and enhance the overall customer experience.
• Metrics Achievement: Consistently meet or exceed performance metrics, including response time, resolution rate, and customer satisfaction scores.

Qualifications

* A minimum of 4+ years of relatable Customer Service experience

• Proven experience in a customer service or client-facing role previously working with Amazon or in a similar e-commerce environment preferred
• Exceptional verbal and written communication skills
• Strong problem-solving and critical-thinking abilities
• Previous experience working with an ERP (Netsuite) preferred, to access supply chain data
• Experience using a CRM system and other customer support tools is a plus
• Ability to work in a fast-paced environment and manage multiple priorities
• High attention to detail and organizational skills
• Team-oriented mindset with a proactive approach to challenges
• Deep comfort working in a remote role as part of a remote team
• Role may require overtime as needed to ensure customer coverage needs are always met

What We Offer

* Competitive hourly rate: $25-27 per hour ($52,000 - $56,160 annualized)

• Actual salary offer will take into account multiple factors including skills, experience, education, and location
• Comprehensive benefits package, including:

+ Blue Shield medical plans with HMO (CA Only), PPO, and HDHP options (including an HSA) + FSA and Dependent Care FSA + Guardian dental and vision coverage + UNUM packages including life insurance, AD&D, disability benefits, and employee-paid options like accident, hospitalization, and critical illness coverage + 100% match of Empower Retirement contributions up to 4% after just three months + Student Loan Retirement Match + Wellness perks, including Headspace, ClassPass memberships, and a robust EAP + Nationwide pet insurance + 17 paid holidays + Flex PTO + Travel assistance

Why Join arenaflex?

* Be part of a rapidly growing beverage brand that's making a splash in the industry

• Work with a talented team of individuals who are passionate about creating unnecessarily awesome beverage options
• Enjoy a comprehensive benefits package that includes competitive pay, comprehensive health insurance, and generous retirement matching
• Take advantage of our wellness perks and flexible work arrangements to maintain a healthy work-life balance
• Contribute to a company that's committed to promoting and funding alternative art, music, and entertainment

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our company website at [www.arenaflex.com/pages/careers](http://www.arenaflex.com/pages/careers). Ensure your application is legitimate and don't fall victim to fraud! arenaflex never seeks payment from job applicants and will never request a meeting via Skype. Our recruiters will only reach out to candidates from an [email protected] email address. Apply for this job