Experienced Customer Experience Champion II – Delivering Exceptional Service and Driving Business Growth through Innovative Solutions and Strategic Customer Engagement

Welcome to arenaflex: Where Innovation Meets Customer Satisfaction

At arenaflex, we're passionate about empowering our customers to live, work, and play in a world where technology and innovation come together seamlessly. As a leading provider of training, technology, and communications services, we're committed to transforming the way people connect across the globe. Our team is a diverse network of individuals driven by a shared ambition to shape a better future, and we're looking for talented professionals like you to join our mission.

About the Role: Customer Experience Champion II

As a Customer Experience Champion II, you'll be the face of arenaflex, responsible for resolving customer needs through first-contact resolution and enhancing customer experiences with an emphasis on discovery, efficiency, and quality. You'll be the go-to expert for customers with varying complexity levels of device-related inquiries, and you'll turn every contact into a sell or save opportunity with a premium experience that will make customers want to stay loyal to arenaflex.

Key Responsibilities:

• Handling and resolving customer concerns, while educating customers on device-related inquiries and promoting arenaflex products and services.
• Embracing the Service Plus mindset by resolving customer concerns and future concerns, and providing an exceptional experience through discovery and targeted recommendations.
• Navigating systems and using tools and resources to be self-sufficient and effectively provide billing explanations for customers.
• Serving as a brand ambassador and advocate for customers, highlighting all that arenaflex has to offer through our products and services.
• Practicing an acceptable level of Business Acumen that encompasses the best interest of the Company, Customer, and fellow employees.
• Identifying plans and services that would suit customer needs to prevent future contacts and drive business growth.

Where You'll Be Working: Remote Role with Flexible Scheduling

You'll work from the comfort of your own home in this remote role, with occasional in-person trainings and meetings. You must be located in Florida, within a reasonable commute to the arenaflex hub location, and be willing to attend in-person training and meetings as required.

Requirements:

• Bachelor's degree or one or more years of customer service experience.
• One or more years of sales experience.
• Experience resolving complex customer issues, billing, and/or handling product Q&A.
• A strong sales acumen with a track record of meeting or exceeding revenue goals.
• Willingness to work a rotating schedule, including nights, weekends, and holidays based on business needs.
• Ability to work an assigned shift schedule, including static start, stop, breaks, and meal times, for up to or greater than 6 months at a time based on business needs.
• Meet all home office requirements, including a private work space, minimum internet speed, and desk for the required equipment provided.

Preferred Qualifications:

• A degree in a related field.
• Experience with Google's G-Suite (e.g., Docs, Sheets) and Microsoft Office Suite (Word, Excel).
• Experience troubleshooting hardware, software, applications, network, and device issues.
• Experience promoting and upselling products or services.

Home Office Requirements:

In this remote role, you'll work from home with occasional in-person meetings and training. Your home office must meet the following requirements:

• Located within the contiguous United States.
• Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps.
• A dedicated quiet and private workspace.
• Ability to self-manage in a remote work environment, including setup of company-provided computer equipment and ongoing proactive management of your home network and connections.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop in their careers. As a Customer Experience Champion II, you'll have access to ongoing training and development opportunities, including:

• Comprehensive onboarding program to get you started on the right foot.
• Ongoing coaching and feedback to help you improve your skills and performance.
• Opportunities to advance in your career and take on new challenges.
• Access to a wide range of training and development programs, including online courses and workshops.

Work Environment and Company Culture

At arenaflex, we're proud of our diverse and inclusive work environment, where everyone feels valued, connected, and empowered to reach their potential. We're committed to creating a collaborative and supportive culture that encourages authenticity and fosters a sense of belonging. As a Customer Experience Champion II, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences and driving business growth.

Compensation, Perks, and Benefits

At arenaflex, we offer a competitive compensation package, including a salary, benefits, and perks that recognize your contributions to our success. As a Customer Experience Champion II, you can expect:

• A competitive salary and bonus structure.
• Comprehensive benefits package, including medical, dental, and vision coverage.
• 401(k) matching program and other retirement savings options.
• Paid time off and holidays.
• Opportunities for career advancement and professional growth.

Conclusion:

If you're passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply for the Customer Experience Champion II role at arenaflex. As a member of our team, you'll have the opportunity to make a real difference in the lives of our customers and contribute to the success of our company. Don't miss out on this exciting opportunity to join a dynamic and innovative team – apply today!