[Remote] Customer Service Advocate

Note: The job is a remote job and is open to candidates in USA. Prism Data Consulting's mission is to help data professionals see opportunities from every angle to find their best fit. They are seeking a Customer Service Advocate to provide front-line support to clients, troubleshoot issues, and manage documentation through the CRM system. Responsibilities Provide front-line support to clients via phone, email, and live chat across various platforms Troubleshoot technical and service-related issues and deliver accurate, user-friendly solutions Conduct client training and screen-share demonstrations as needed Collaborate with cross-functional teams to resolve client issues Manage ticketing and case documentation through the CRM system Skills Associate's degree or equivalent work experience; bachelor's degree preferred 1-2 years of experience in client service, customer support, or technical helpdesk Proficiency with CRM/ticketing systems such as Zendesk and arenaflex Office tools Strong communication and interpersonal skills for client-facing interactions Ability to manage multiple priorities while maintaining high attention to detail Experience in the background screening industry or familiarity with FCRA Comfortable troubleshooting and explaining technical issues clearly to non-technical users Benefits Paid healthcare and life insurance premiums Low-arenaflex dental and vision insurance 401(k) matching up to 4% Company-paid Short-Term Disability policy Opportunities for meaningful learning and development Remote work flexibility with a supportive digital work environment Participation in the Searching for Stars Employee Referral Program Company Overview At Prism Data Consulting, we transform raw information into strategic insights. It was founded in 2012, and is headquartered in , with a workforce of 11-50 employees. Its website is