Direct Bill Manager, US Credit Control

About the position In the Direct Bill Manager role, you will be responsible for oversight of collections and cash operations teams, ensuring compliance defined in direct bill standard operating procedures and identified key controls. Play an integral part in establishing and improving processes, controls and organizational structure through interactions with both internal and external partners. This position will monitor performance outcomes and communicating results to leadership.

Responsibilities

• Monitor the direct billing cycle starting at the collections phase until cash application completion and where needed engage with Underwriting Operations
• Manage, monitor and guide the direct bill team on collections of unpaid receivables to ensure adherence to collection guidelines, credit terms and designated installment plans for policy holders.
• Support Cash Processing team to safeguard that payment instructions, write off’s and disbursements are completed in accordance with key controls and service level agreements.
• Track outstanding balances, examine incoming inquiries, and implement strategies to minimize outstanding debt.
• Ensure compliance with all relevant standard operating procedure, key controls and key performance indicators.
• Prepare and analyze reporting to identify trends, track key performance indicators and identify areas for improvement.
• Effectively communicate with policyholders, brokers/agents and internal teams to resolve issues and address inquiries.
• Collaborate with cross-functional teams to address billing-related, collections, and cash application to improve customer satisfaction.
• Supervise and support staff, providing guidance, training and performance feedback.

Requirements

• Bachelors degree or higher in finance, accounting or a related field.
• Moderate years of leadership & management experience.
• Moderate years of billing and collections experience.
• Subject matter expert in direct bill insurance is required.
• Excellent knowledge of carrier direct bill platforms (Guidewire preferable) and Accounts Receivable reconciliation
• Excellent critical thinking and organizational skills
• Experience in process improvement with the ability to streamline workflows for greater efficiency and accuracy
• Effective communication and people skills
• Analytical Thinking – Ability to Identify issues in payment processing and develop solutions.
• Relationship Management – Skilled at managing carrier and client relationships for optimal outcomes.

Nice-to-haves

• Previous work experience in a financial or insurance environment is preferred
• Internal candidates should have WINS and/or Guidewire systems experience.
• Knowledge &/or Experience in Guidewire platform is a plus

Benefits

• AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.
• At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success.
• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter
• AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security.
• It provides competitive compensation and personalized, inclusive benefits that evolve as you do.
• We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.
• We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.
• competitive retirement savings plan, health and wellness programs
• wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers.

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