Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance

At arenaflex, we're on a mission to revolutionize the way people interact with technology. As a Service Desk Specialist/Live Chat Agent, you'll play a critical role in ensuring the smooth operation of our flagship mobile application, myColorado. If you're passionate about technology, enjoy helping others, and thrive in a fast-paced environment, we want to hear from you!

About arenaflex

arenaflex is a leading innovator in the technology industry, dedicated to developing cutting-edge solutions that make a real difference in people's lives. Our team is comprised of talented individuals who share a common goal: to push the boundaries of what's possible. As a Service Desk Specialist/Live Chat Agent, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences.

Job Summary

We're seeking an experienced Service Desk Specialist/Live Chat Agent to join our team in Denver, CO. As a remote worker, you'll be responsible for providing critical assistance to our customers, troubleshooting issues, and resolving problems in a timely and efficient manner. If you're a tech-savvy individual with excellent communication skills and a passion for helping others, we encourage you to apply.

Responsibilities

As a Service Desk Specialist/Live Chat Agent, your key responsibilities will include:

• Providing Tier I support and customer assistance for the myColorado mobile application
• Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems
• Installing the myColorado software on supported devices following defined procedures, processes, and methods
• Employing Incident Management procedures to enter tickets into the required tracking system
• Collaborating with cross-functional teams to resolve complex issues and improve customer satisfaction
• Providing exceptional customer service through live chat, phone, and email support
• Staying up-to-date with the latest technology trends and industry developments

Minimum Qualifications

To be considered for this role, you must meet one of the following qualifications:

• One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support
• Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees

Substitutions

We understand that experience and education can come in many forms. If you don't meet the minimum qualifications, you may still be considered if you have:

• Additional, appropriate paid or unpaid experience that substitutes for the required education on a year-for-year basis
• Additional appropriate education that substitutes for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications
• Training or Certification related to the work assigned to the position that will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications

Preferred Qualifications

While not required, we encourage candidates with the following qualifications to apply:

• Jira experience
• ITIL Certification
• Agile and scrum methodology experience
• Government work experience
• Apple and Google Play Store experience
• Use of diagnostic tools and knowledge of diverse range of mobile device makes and models

What We Offer

As a Service Desk Specialist/Live Chat Agent at arenaflex, you'll enjoy a range of benefits, including:

• Competitive salary and benefits package
• Opportunity to work with a cutting-edge technology company
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Flexible work arrangements, including remote work options
• Access to the latest technology and tools
• Recognition and rewards for outstanding performance

Work Environment and Culture

At arenaflex, we're committed to creating a work environment that's inclusive, diverse, and supportive. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join us. As a remote worker, you'll have the flexibility to work from anywhere in Colorado, while still being part of a dynamic team that's connected and collaborative.

How to Apply

If you're a motivated and tech-savvy individual who's passionate about helping others, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive and respectful of all individuals, regardless of their background, culture, or identity. Apply for this job