Experienced Customer Service Representative – Airport Location at arenaflex
At arenaflex, we're not just a leading mobility company – we're a team of passionate individuals dedicated to delivering exceptional customer experiences. As a Customer Service Representative at our Eagle County Regional Airport location, you'll play a vital role in providing top-notch service to our customers, ensuring their rental needs are met with a smile. If you're a customer-focused, team-oriented individual with a passion for delivering exceptional service, we want to hear from you!
About arenaflex
arenaflex is the largest and fastest-growing privately owned automotive rental and leasing company in North America. We're committed to being the world's best and most trusted mobility company, and we're looking for talented individuals like you to join our team. With a strong focus on customer satisfaction, we're constantly innovating and improving our services to meet the evolving needs of our customers.
Job Summary
As a Customer Service Representative at our Eagle County Regional Airport location, you'll be the face of arenaflex, providing exceptional customer service to our internal and external customers. You'll work closely with our team to ensure seamless rental experiences, from initial contact to vehicle return. Your primary responsibilities will include:
- Providing a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
- Meeting and greeting customers in a friendly and timely manner
- Providing directions and general assistance
- Assisting to assess the condition of rental vehicles upon return
- Processing returns, check-ins, and exit kiosk transactions
- Effectively marketing the company while picking up customers and/or dropping off customers in a safe and courteous manner
- Understanding and communicating rental terms and conditions, vehicle features, and other services
- Selling optional protection products, upgrades, fuel options, and other additional equipment
- Notifying management of any known vehicle problems and required vehicle maintenance
- Cleaning vehicle interiors and exteriors by hand or operating washing equipment when needed
- Performing various administrative and basic accounting functions, such as research and billing support tasks, accounts receivables, transfer and key logs, running miscellaneous reports, supply maintenance, and processing customer billing
Available Schedule
Our Customer Service Representative role is available on a full-time basis, with the following schedule:
- Monday: 12:30 PM - 9:00 PM
- Tuesday: 12:30 PM - 9:00 PM
- Wednesday: 12:30 PM - 9:00 PM
- Thursday: 12:30 PM - 9:00 PM
- Friday: 12:30 PM - 9:00 PM
- Saturday: OFF
- Sunday: OFF
Benefits and Perks
As a valued member of our team, you'll enjoy a range of benefits and perks, including:
- Paid time off
- Employee rental car discounts
- Retirement savings plan, including 401(k) with matching profit sharing
- Health insurance
- Life insurance
- Dental insurance
- Vision insurance
- Training and development opportunities
- Bonus incentives
- Opportunities for career growth and advancement
Requirements
To be successful in this role, you'll need:
- To be at least 18 years of age
- A valid driver's license with no more than 2 moving violations and/or at-fault accidents on your driving record in the past 3 years
- No drug or alcohol-related conviction on your driving record in the past 5 years
- Authorization to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- At least 6 months of customer service experience in a fast-paced environment
- Experience working late nights is preferred
Why Join arenaflex?
At arenaflex, we're passionate about delivering exceptional customer experiences and creating a positive impact on our communities. As a Customer Service Representative, you'll have the opportunity to:
- Work with a talented team of individuals who share your passion for customer service
- Develop your skills and knowledge through ongoing training and development opportunities
- Make a real difference in the lives of our customers
- Enjoy a range of benefits and perks that support your well-being and career growth
- Be part of a company that's committed to innovation, sustainability, and social responsibility
How to Apply
If you're a motivated, customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Apply now to join our team as a Customer Service Representative at our Eagle County Regional Airport location. Apply Job! Apply for this job