Experienced Customer Support Specialist – US Remote

Join arenaflex, a global data and technology company, in revolutionizing the way people and businesses interact with data. As a Customer Support Specialist, you will play a vital role in providing top-notch customer service and technical support assistance to our ever-growing population of customers. arenaflex is committed to unlocking the power of data to create opportunities for consumers, businesses, and society during life's big moments.

About arenaflex

arenaflex is a global leader in data and technology, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. With a team of 22,500 people across 32 countries, we are committed to investing in people and new advanced technologies to unlock the power of data.

Job Description

As a Customer Support Specialist, you will be responsible for providing exceptional customer service and technical support assistance to our customers. You will be the first point of contact for customers, responding to their inquiries, resolving their issues, and advocating for solutions that will help them improve their creditworthiness.

Key Responsibilities:

* Take In-Bound calls to assist with credit-related memberships, services, and product offerings

• Help consumers understand credit bureau processes and educate them on appropriate steps to request corrections
• Receive customer requests for assistance; identify support needed, and either help or forward requests to the appropriate functional area
• Provide top-notch customer service and technical support assistance to our customers
• Collaborate with internal teams to resolve complex customer issues
• Stay up-to-date with arenaflex's products and services to provide accurate information to customers

Qualifications:

* High School Diploma or GED

• At least one year of customer service experience
• Experience interpreting and responding to customer requests and can put yourself in the mind of the customer
• High-speed internet service (minimum 25 mbps download/ 5 mbps upload)
• Training will be remote so you will be on camera using your computer's webcam
• Ability to pass a criminal background check, employment verification, education verification, credit check, and a drug screen
• Flexible work environment: ability to work remotely, but you must be a US resident living within 45-60 minutes of Van Buren, AR

Benefits and Perks:

* Eligible for a $1,500 performance bonus which is paid out after completing 90 and 180 days of employment

• Core benefits including full medical, dental, vision, and matching 401K
• Flexible time off including volunteer time off, vacation, sick, and 12-paid holidays
• Opportunity to work with a global leader in data and technology
• Collaborative and dynamic work environment
• Professional development opportunities to enhance your skills and career growth

Requirements:

* High-speed internet service (minimum 25 mbps download/ 5 mbps upload)

• Ability to work in a remote environment with minimal supervision
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment with multiple priorities
• Ability to pass a criminal background check, employment verification, education verification, credit check, and a drug screen

About arenaflex's Culture:

arenaflex's culture is built on the principles of diversity, equity, and inclusion. We celebrate our differences and strive to create an environment where everyone feels valued and respected. Our people-first approach has earned us numerous awards, including Great Place to Work™ in 24 countries, FORTUNE Best Companies to work, and Glassdoor Best Places to Work (globally 4.4 Stars). We are committed to creating a workplace where everyone can succeed and bring their whole self to work.

How to Apply:

If you are passionate about providing exceptional customer service and technical support assistance, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you!

Equal Opportunity Employer:

arenaflex is an Equal Opportunity and Affirmative Action employer. We are committed to creating a diverse and inclusive workplace where everyone can succeed and bring their whole self to work. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. All your information will be kept confidential according to EEO guidelines.

Apply Now:

Apply Job! Apply for this job