Experienced Remote Customer Service Fraud Specialist – Payment Technology and Software Solutions Expert

Welcome to arenaflex

At arenaflex, we empower millions of people around the globe to move money seamlessly between buyers and sellers using our innovative payments solutions for credit, debit, prepaid, and merchant services. Our diverse team supports over 3 million companies, more than 1,300 financial institutions, and over 600 million cardholders, helping them grow with confidence and achieve remarkable results. Driven by our passion for success, we deliver best-in-class payment technology and software solutions that shape the future of the payments landscape.

About the Role

We are seeking a highly skilled and dedicated Remote Customer Service Fraud Specialist to join our dynamic team. As a key player in our fraud detection and prevention efforts, you will play a vital role in responding to account inquiries, identifying potential fraudulent activity, and providing exceptional customer service to our merchants and cardholders. If you are passionate about making a difference in the payments technology industry and are eager to develop your skills and expertise, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Respond to 25 or more account inquiries per hour, providing standard and scripted responses to Service Level Agreement (SLA) defined alerts generated within the fraud detection queues.
• Assist with the completion of lost or stolen reports, including blocking and transferring compromised accounts to prevent further losses and fraudulent activity.
• Build credit card replacement orders and complete shipping materials, ensuring timely and efficient resolution of customer issues.
• Develop knowledge and basic skills required to identify fraudulent credit card activity through training, research of department policies and procedures, external regulations, and analytic techniques.
• Collaborate with experienced fraud analysts to gain expertise and stay up-to-date on the latest trends and best practices in fraud detection and prevention.

What We Are Looking for in This Role

To be successful in this role, you should possess a strong passion for delivering exceptional customer service, a keen eye for detail, and excellent analytical and problem-solving skills. You should be flexible, adaptable, and able to work in a fast-paced environment with a high volume of account inquiries.

Minimum Qualifications

• High School Diploma or Equivalent
• A minimum of six months of contact center or work-from-home contact center experience in the last 18 months.
• Flexibility to work mid-shift to late shifts, including weekends, as part of your weekly schedule.
• Ability to work on camera at all times.
• US-based role only.

Preferred Qualifications

• 12 months of contact center or work-from-home contact center experience in the last 18 months.
• Banking customer service experience.

What We Offer

At arenaflex, we are committed to providing our team members with a comprehensive benefits package, including medical, dental, and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. We believe in fostering a culture of diversity, equity, and inclusion, and we are proud to be an equal opportunity employer.

Desired Skills and Capabilities

• Skills/Knowledge: Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
• Job Complexity: Works on assignments that are routine to semi-routine in nature, requiring limited decision-making outside of stated processes, but recognizes the need for occasional deviation from accepted practice.
• Supervision: Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments, and works under close supervision.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to helping our team members grow and develop their skills and expertise. As a Remote Customer Service Fraud Specialist, you will have access to comprehensive training programs, mentorship opportunities, and career development resources to help you achieve your professional goals. You will be part of a dynamic and supportive team that is passionate about making a difference in the payments technology industry.

Work Environment and Company Culture

Our company culture is built on a foundation of innovation, collaboration, and customer-centricity. We believe in fostering a work environment that is inclusive, diverse, and supportive, where our team members can thrive and grow. As a remote worker, you will be part of a virtual team that is connected by a shared passion for delivering exceptional customer service and making a difference in the payments technology industry.

Compensation, Perks, and Benefits

We offer a competitive hourly rate of $15.00 per hour for this role. In addition to our comprehensive benefits package, you will also have access to a range of perks and benefits, including paid time off, recognition programs, and opportunities for career growth and development.

Conclusion

If you are a motivated and dedicated customer service professional who is passionate about making a difference in the payments technology industry, we encourage you to apply for this exciting opportunity. As a Remote Customer Service Fraud Specialist at arenaflex, you will be part of a dynamic and supportive team that is committed to delivering exceptional customer service and preventing fraudulent activity. Apply now and take the first step towards a rewarding and challenging career with arenaflex.