Experienced Customer Service Representative – Work-from-Home Opportunity with arenaflex

At arenaflex, we pride ourselves on being a leader in the human services field, developing innovative solutions for complex operations. As a family-owned and operated business with over 50 years of experience, we consider our employees and clients an extended family. Our culture is built on teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer a dynamic atmosphere for career growth and achievement, while remaining competitive in terms of compensation and benefits.

Job Summary:

arenaflex is seeking an experienced Customer Service Representative to join our team on a work-from-home basis. As a key member of our 24/7 call center facility, you will be responsible for receiving and resolving customer inquiries in a timely and professional manner. If you are a motivated and client-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

* Receive and respond to customer inquiries via phone, email, and chat in accordance with Standard Operating Procedures and contractual obligations

• Categorize all calls received in one of the provided categories
• Maintain a general understanding of policies and procedures
• Possess strong oral and written communication skills
• Knowledgeable in modern office practices, procedures, and equipment
• Exhibit excellent interpersonal skills using tact, patience, and courtesy
• Meet productivity and quality standards
• Participate in ongoing training and development to improve skills and knowledge

Communication Methods:

* Email

• Phone
• Chat

Work-from-Home Opportunity:

* This is a fully virtual opportunity with virtual interviews, online self-paced training, and work at home

• This is a permanent work-from-home position
• The rate of pay is $14/hr and shift differential. Paid bi-weekly
• We are looking for 2nd shift hours (10 am EST to 9 pm EST) which might require nights and weekend hours. Set schedules
• We offer Medical, Dental, Vision, and 401(k) after your first 30 days with us
• Paid Time Off (PTO) accrual on your first day
• Referral Program and internal promotion opportunities

Required Experience:

* High School Diploma or equivalent required

• At least one-year prior experience in the area of service delivery, customer service, call center technology, or a related field. Will accept an equivalent combination of education and work experience that provides the knowledge, skills, and abilities needed to perform the position duties
• Must be proficient in data entry skills including keyboard, mouse, and 10 keypad
• Must be able to type a minimum of 35 WPM. A typing test will be administered during the interview process
• Basic knowledge of Microsoft Office

Technical Requirements:

* Quiet and distraction-free place in your home to work at a desk/table

• Reliable, high-speed internet connection with at least 50 mbps download speed - cable or fiber (NO dial-up, satellite, pre-paid internet or cellular hotspots)
• Smartphone with Android OS or iPhone for user authentication
• Personal headset (optional)

Pre-Employment Assessments:

* You will need to complete 2 Prevue assessments which will be emailed to you at the completion of your application submission

• If you do not receive those assessments, please reach out to Salena Kniesly at [email protected] for assistance

Pay Rate:

* $14/hr

Location:

* Must reside in the United States to be considered

Equal Opportunity Employer:

* We are an Equal Opportunity Employer

• We are a Drug-Free Workplace

If you are a motivated and client-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity to join the arenaflex team. Apply for this job