Experienced Patient Care Customer Service Representative - REMOTE Evening & Weekend Shifts

At arenaflex, we are dedicated to providing exceptional patient care and services that empower individuals to manage their health and treatment at home. As a national leader in home medical equipment and services, we strive to make a positive impact on the lives of our patients and their families. Our team of passionate and compassionate professionals is committed to delivering high-quality products, services, and outstanding customer care. We are seeking a highly skilled and dedicated Patient Care Customer Service Representative to join our Sleep Central (After Hours Call Center) team in Murray, KY. As a key member of our team, you will play a vital role in ensuring the seamless delivery of our services to patients across the country.

Job Summary:

As a Patient Care Customer Service Representative, you will be responsible for contacting patients to discuss their medical equipment needs, taking orders, verifying patient information, and processing orders in a timely manner. This role requires strong communication and problem-solving skills, as well as the ability to work independently and as part of a team.

Key Responsibilities:

* Accurately transcribe patient profiles over the phone, including data entry and possible outbound calling

• Obtain medically necessary documentation from patients
• Process patient orders through our online pharmacy system
• Resolve tracking issues and reschedule shipping orders for patients
• Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
• Verify orders are complete and accurate
• Perform other duties as assigned by management

Qualifications:

* High school diploma or GED equivalent

• Experience in the medical field and administrative record management
• Strong customer service background
• Valid driver's license in the state of residence with a clean driving record (when applicable for the position)
• Background investigation (company-wide)
• Drug screen (when applicable for the position)

Skills and Competencies:

* Effectively communicate in English, both orally and in writing

• Helpful, knowledgeable, and polite while maintaining a positive attitude
• Interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Medical terminology
• Multi-tasking along with attention to detail
• Ability to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Ability to work independently and as part of a team

Work Environment and Culture:

At arenaflex, we value our employees and strive to create a positive and supportive work environment. Our team is passionate about delivering exceptional patient care and services, and we are committed to providing ongoing training and development opportunities to ensure our employees have the skills and knowledge they need to succeed.

Benefits:

* 401(k) plan

• Medical, dental, and vision insurance
• Life insurance and disability insurance
• Generous paid time off and paid holidays
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)

Compensation:

* $16 per hour plus a quarterly bonus opportunity

• 100% remote work from home day one of employment
• Must live in the US and live within 60 miles of any arenaflex location
• This position requires working five days a week, including every Saturday and Sunday, as well as three evening shifts during weekdays starting at or after 4:00 pm Central time. Schedules vary and can be discussed during the interview process.

How to Apply:

If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care and services, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to our online application portal. We look forward to reviewing your application and discussing this opportunity further.

Equal Opportunity Employer:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for employment, training, and advancement to all qualified individuals, regardless of their background, race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where arenaflex has employees.

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