Part-time Chat Specialist – arenaflex – College Station, TX
Join arenaflex's dynamic team as a Part-time Chat Specialist and be at the forefront of delivering exceptional customer experiences in the automotive and recreational vehicle industry. As a Part-time Chat Specialist at arenaflex, you will play a vital role in representing our dealer clients favorably online, turning website traffic into leads, and driving revenue for our clients. If you're a positive, energetic, and tech-savvy individual with a passion for great customer service, we want to hear from you!
About arenaflex
arenaflex is a leading provider of innovative solutions for the automotive and recreational vehicle industries. Our mission is to empower dealerships to succeed in an ever-evolving market by delivering cutting-edge technology and exceptional customer experiences. With a relaxed, yet professional and fun work environment, we're committed to fostering a culture of collaboration, innovation, and growth.
Responsibilities
As a Part-time Chat Specialist, you will be responsible for:
- Handling a wide variety of customer inquiries via online chat, providing accurate information about products and services, and narrowing down on appointment information to schedule appointments.
- Developing and maintaining a knowledge base of the ever-evolving products and services, ensuring you're always up-to-date on the latest offerings.
- Capturing customer contact information for lead generation and client review, summarizing interactions based on customer needs for client review.
- Providing exceptional customer service, resolving issues promptly, and ensuring a positive experience for our clients.
Qualifications
To succeed in this role, you'll need:
- Previous experience in retail customer service or the automotive industry (not necessary, but a plus).
- The ability to type at least 35 WPM, with 40 and above preferred.
- Basic internet and window-based computer skills, with a strong ability to multitask.
- A positive and professional demeanor, excellent written and verbal communication skills, and the ability to adapt to change and enjoy a quick-paced work environment.
- Gaming experience is a plus, but not required.
Requirements
To be considered for this role, you must:
- Be able to attend 4 weeks of training, Tuesday - Saturday between the hours of 10:00am-6:30pm CST.
- Be able to work 5-hour time blocks daily after completing training.
- Meet the typing speed requirement of at least 35 WPM, with 40 and above preferred.
- Possess a positive and professional demeanor, excellent written and verbal communication skills, and the ability to adapt to change and enjoy a quick-paced work environment.
- Gaming experience is preferred, but not required.
Benefits
As a Part-time Chat Specialist at arenaflex, you'll enjoy:
- A comprehensive training program to ensure your success in the role.
- A dynamic and supportive work environment, with opportunities to collaborate with a talented team.
- A range of benefits, including onsite dining, onsite medical center, and a fitness center.
- Opportunities to participate in sports and social leagues, as well as volunteering initiatives through our Associate Foundation.
- A non-smoking environment, promoting a healthy lifestyle.
- A commitment to diversity and inclusion, encouraging applicants of all ages and experience to apply.
Compensation
We offer a competitive salary and benefits package, commensurate with experience.
How to Apply
If you're a motivated and customer-focused individual with a passion for technology and the automotive industry, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications.
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