Experienced Part-Time Customer Service Representative – Blended Support Team
At arenaflex, we're on a mission to revolutionize the customer service experience by harnessing the power of technology and human connection. As a leading provider of innovative solutions, we're seeking a talented and dedicated Part-Time Customer Service Representative to join our Blended Support Team. If you're passionate about delivering exceptional customer experiences, working in a dynamic environment, and growing your career, we want to hear from you!
About arenaflex
arenaflex is a forward-thinking company that's committed to empowering our customers and employees to thrive in a rapidly changing world. We believe that technology should enhance human connection, not replace it. Our team is passionate about using cutting-edge tools and techniques to provide first-class customer service, and we're looking for like-minded individuals to join our ranks.
Job Description
As a Blended Support Agent at arenaflex, you'll be responsible for providing top-notch customer service to our clients across multiple accounts. You'll be the face of our company, handling inbound calls, emails, and chats with a smile (even when things get tough!). You'll work closely with our team to resolve customer issues, gather and verify information, and document interactions in our CRM system.
Key Responsibilities:
* Handle inbound calls, emails, and chats for multiple clients
- Follow a guided process to resolve customer issues
- Gather and verify customer information and document interactions in our CRM system
- Provide exceptional customer service, even in high-pressure situations
- Collaborate with our team to resolve complex customer issues
- Stay up-to-date on product knowledge and company policies
- Meet or exceed performance metrics and quality standards
Required Qualifications:
* 1+ years of customer service experience
- Proven track record of success in a high-call-volume environment
- Excellent verbal and written communication skills
- Ability to deal with upset customers and de-escalate situations
- Exceptional attention to detail and multitasking skills
- Ability to navigate multiple systems and troubleshoot technical issues
- Technical abilities sufficient to install/uninstall programs and troubleshoot equipment
Preferred Qualifications:
* Previous call center experience
- Previous experience working remotely
- Basic technical support experience
Job Requirements:
* Must be available to train on weekdays
- Training takes place during daytime hours (approximately 6 am-4:30 pm PST)
- Must have open availability 24/7 to work shifts inside our company's hours of operation
- Attendance is vital!
- A quiet place to work at home with a locked door (to prevent background noise on calls)
Tech Requirements:
* Desktop Windows computer (no Macs or Chromebooks)
- Processor: Intel i3, i5, i7, or i9 (recent generation) / AMD Ryzen 3, 5, 7, or 9 (recent generation)
- 8GB RAM (16GB preferred)
- Dual monitor
- High-quality USB headset
- Hardwired internet connection at all times
- Minimum internet speeds:
+ 20Mbps download + 10Mbps upload + Less than 20ms ping stability + No Spectrum
Pay and Benefits:
* Pay rate: $13.00-$15.00 hourly (dependent on experience)
- PT sick time eligible after 6 months of employment
- Paid Time Off and 401k with company match eligible after 1 year of employment
- Perfect Attendance Quarterly Bonus
- arenaflex is a W4 employer, we do NOT hire independent contractors
Why Join arenaflex?
* Work from home with benefits and flexibility
- Collaborate with a dynamic and supportive team
- Grow your career in a rapidly evolving industry
- Enjoy competitive pay and benefits
- Make a real difference in people's lives through exceptional customer service
How to Apply:
If you're ready to take your customer service career to the next level, apply now! Please review our job requirements and qualifications carefully before submitting your application. We can't wait to hear from you! Apply Now! Apply for this job