Experienced Customer Service Representative – Global Airport Operations

Are you ready to embark on a thrilling adventure that combines customer service, airport operations, and career growth? Look no further than arenaflex, the world's leading airline, where you'll have the opportunity to explore a global of opportunities, both at work and in your personal life. As a valued member of our team, you'll develop your skills, become the best version of yourself, and experience the thrill of working in a dynamic, fast-paced environment.

Why You'll Love This Job

As a Customer Service Representative in our London Heathrow team, you'll be part of a global & cargo department that's dedicated to delivering exceptional airport experiences to our customers. You'll work closely with team leaders to ensure a safe and exceptional experience for our passengers, and you'll have the opportunity to work flexibly across all areas of customer services. This role will challenge you, but it will also provide you with a vast amount of experience, as you'll be responsible for greeting customers, handling airport-related tasks, and reporting to team leaders.

Key Responsibilities

As a Customer Service Representative, you'll be responsible for:

• Providing exceptional customer service, ensuring a continuous experience at all contact points
• Performing various airport-related tasks, including check-in, gates, transfer, arrival, luggage services, and ticketing (ATAc)
• Working closely with team leaders and taking instructions from them
• Conducting relevant administrative tasks, such as Atac, preflight, and post-flight departure
• Adhering to uniform standards and adopting a customer-centric approach at all times
• Promoting and selling arenaflex services and products to our customers
• Attending and completing all required training by given deadlines
• Adhering to and promoting safe working practices at all times
• Performing other reasonable duties as required by the post

All You'll Need for Success

To succeed in this role, you'll need:

• Excellent interpersonal skills
• A solution-oriented approach
• The ability to resolve conflicts professionally within time constraints
• The ability to handle a stressful environment effectively and work with minimum supervision
• A strong customer focus and experience with face-to-face contact with customers
• The ability to be a representative of the company at all times
• A well-groomed appearance and adherence to uniform standards at all times
• The ability and willingness to work in a shift environment, including weekends, bank holidays, and public holidays
• Reliability and punctuality
• Compliance with all arenaflex policies and procedures
• The ability to communicate both written and verbally to a high standard
• A valid BAA airside pass
• GSAT training
• The willingness and ability to efficiently complete all relevant training
• A valid DVLA driving license, with the ability to apply for a BAA driving license as and when required
• The willingness and ability to teach and maintain a valid BAA jet bridge permit as and when required

Desired Qualifications – Education & Previous Work Experience

* PC skills, including Microsoft Word, Excel, and email

Experience Free to Be Yourself at arenaflex

At arenaflex, we're committed to creating an inclusive and diverse work environment that supports our team members in reaching their full potential. Our 20+ employee business support services are focused on connecting our team members to our customers, partners, communities, and shareholders, creating an inclusive workplace that meets and exceeds the needs of our diverse global community. Are you ready to feel a sense of pride and fulfillment as you contribute to the success of the world's largest airline? Join us at arenaflex, where you'll have the opportunity to be yourself, grow your career, and make a real difference in the lives of our customers.

Apply Now

If you're ready to embark on an exciting new adventure, apply now to become a Customer Service Representative at arenaflex. Don't miss out on this opportunity to join a dynamic team and make a real difference in the lives of our customers. Apply for this job