Experienced Customer Service Representative - Remote Opportunity with arenaflex

Join arenaflex, a leading healthcare company, in its mission to deliver exceptional customer experiences and transform the healthcare industry. As an Experienced Customer Service Representative, you will play a vital role in providing top-notch support to our members and providers, ensuring their needs are met with empathy and efficiency.

About arenaflex

arenaflex is a dynamic and innovative healthcare company that is committed to making a positive impact on people's lives. Our purpose is to bring our heart to every moment of your health, and we strive to deliver enhanced human-centric healthcare for a rapidly changing world. With a strong focus on customer-centricity, we aim to provide an exceptional experience to our callers, every time.

Our Heart At Work Behaviors

Our Heart At Work Behaviors support our purpose and guide our actions. We want everyone who works at arenaflex to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make healthcare more personal, convenient, and affordable.

Job Summary

As a Member Service Representative, you will be providing telephone assistance to Aetna Medicaid members and providers. You will assist with an array of inquiries such as eligibility, provider changes, and requests for ID cards. We strive to provide an excellent experience to our callers each and every time. Calls are inbound, and strong customer skills are required to be successful in this role.

Responsibilities

* Answering in-coming member and provider calls and responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits and programs, etc.

• Providing accurate and timely information to members and providers
• Resolving issues and concerns in a professional and empathetic manner
• Maintaining confidentiality and adhering to HIPAA guidelines
• Collaborating with internal teams to resolve complex issues
• Participating in ongoing training and development to enhance skills and knowledge
• Meeting performance standards, attendance requirements, and call quality goals

Requirements

* Must live within 50 miles of Richmond, VA

• High-speed internet connectivity with secure service via ethernet cable (use of Wi-Fi is not permitted)
• Ability to communicate effectively with members and providers orally and in written form
• Ability to meet performance standards, attendance requirements, and call quality goals
• Must be able to work from home and prove to be self-sufficient
• Ability to work in a fast-paced environment with multiple priorities
• Strong customer service skills and a passion for delivering exceptional experiences
• Ability to work independently and as part of a team
• High school diploma or equivalent

Preferred Qualifications

* Experience with working remotely in a call center setting

• Experienced with Medicaid and Medicare
• Bachelor's degree or higher
• Previous experience in a customer-facing role
• Strong problem-solving and analytical skills
• Ability to work in a dynamic and ever-changing environment

Training and Development

* Comprehensive training program to ensure success in the role

• Ongoing training and development opportunities to enhance skills and knowledge
• Access to industry-leading tools and technology
• Collaborative and supportive team environment

Compensation and Benefits

* Competitive hourly rate: $17.00 - $27.90

• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement savings plan and Employee Stock Purchase Plan
• Fully-paid term life insurance plan and short-term and long-term disability benefits
• Paid Time Off (PTO) and paid holidays
• Access to CVS Health's 24/7 Employee Assistance Program
• Opportunities for career growth and advancement

Work Environment

* Remote work opportunity with flexible scheduling

• Collaborative and supportive team environment
• Access to industry-leading tools and technology
• Opportunities for professional growth and development

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience.

Equal Employment Opportunity

arenaflex is an equal opportunity employer and is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. We strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.

COVID-19 Vaccination Policy

CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Apply for this job