Experienced Customer Service Representative – Home Improvement Industry
At arenaflex, we're on a mission to revolutionize the home improvement industry by providing innovative solutions for lead and workflow management. As a leading company in this space, we're committed to delivering exceptional customer experiences that exceed expectations. We're now seeking an enthusiastic and self-motivated Customer Service Representative to join our team and help us achieve this goal.
About arenaflex
arenaflex is a dynamic and forward-thinking company that has been at the forefront of the home improvement industry since its acquisition by Financeit in 2017. Our cutting-edge platform powers over $3 billion in annual sales, making us a trusted partner for some of North America's largest home improvement businesses. Our full-service contact center in Fort Lauderdale, Florida, is the main point of contact for our customers, ensuring that their expectations are met and managed throughout the lifespan of their project.
The Role
As a Customer Service Representative at arenaflex, you'll play a critical role in delivering exceptional customer experiences that drive customer satisfaction and loyalty. You'll be responsible for answering incoming calls, responding to customer requests, and providing timely and accurate information to customers. Your excellent communication skills, friendly demeanor, and ability to multitask will make you an asset to our team.
Responsibilities
* Answer incoming calls and respond to customer requests in a timely and professional manner
- Work in a fast-paced environment with a high degree of accuracy and attention to detail
- Book appointments for customers with a high degree of data accuracy
- Maintain excellent written and verbal communication skills on a consistent basis
- Identify and escalate issues to supervisors as needed
- Adapt to fast-changing guidelines and customer needs with a positive attitude
- Inform clients by explaining procedures, answering questions, and providing information
- Maintain and improve quality results by adhering to standards and guidelines
- Collaborate with colleagues to achieve team goals and objectives
Essential Qualifications
* High school graduate or G.E.D.
- Minimum of one year experience in an inbound/outbound call center or retail environment
- Excellent oral and written communication skills
- Ability to multitask in speaking on the phone, using the computer, and keyboard simultaneously
- Ability to type at least 25 words per minute (preferred)
- Experience in providing exceptional customer service and maintaining established quality requirements
- Must be able to pass a background check
Preferred Qualifications
* Experience in the home improvement industry
- Previous experience working in a contact center or customer service role
- Knowledge of CRM software and other customer service tools
- Ability to work in a remote or hybrid environment
What We Offer
* Opportunity to work from home (after completing a one-week in-office onboarding and training period)
- Competitive hourly rate
- $15,000 life insurance (company-paid)
- 401K plan eligibility after one year of service with a company match of up to 4%
- Weekly/monthly gift card drawings/contests for meeting goals
- Career learning and development programs
- Casual dress code
Work Environment and Culture
At arenaflex, we're committed to creating a positive and inclusive work environment that supports the growth and development of our employees. Our culture is built on the principles of teamwork, innovation, and customer satisfaction. We believe in recognizing and rewarding our employees for their hard work and contributions to our success.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we'd love to hear from you! Please submit your application and we'll contact you if you become selected for a virtual interview. Apply Job!
Equal Opportunity Employer
arenaflex is an equal opportunity employer. We're committed to diversity and inclusion in the workplace and welcome applications from qualified candidates of all backgrounds. Accommodations are available on request for candidates taking part in all aspects of the selection process. Apply for this job