Experienced Bilingual Customer Engagement Representative (Hybrid) – Powersports Loan Servicing

At arenaflex, we're revolutionizing the way people experience recreational purchases by delivering a seamless, end-to-end digital buying experience. Our mission is to connect people with their passions by combining cutting-edge technology and innovative risk strategies to make lifestyle purchases – like powersports vehicles, RVs, and OPE – fast, easy, and accessible. We're a remote-first company with a strong presence in the industry, boasting over 550 employees and partnerships with 30+ OEMs and 4,000+ dealers. Our team is dedicated to adding value throughout the customer journey, from inspiring enthusiasts with our editorial brands to supporting customers throughout their loan with superior loan servicing. We're seeking a highly motivated and bilingual (fluent in Spanish) Customer Engagement Representative to join our Roadrunner Servicing Center in Irving, Texas. As a key member of our team, you'll have the opportunity to partner with us to build a best-in-class servicing organization for our growing portfolio of Powersports loans.

Key Responsibilities:

* Handle an average of 80 inbound and outbound calls per day, providing exceptional customer service and resolving issues in a timely and professional manner.

• Process phone payments and communicate with customers regarding their powersports loan.
• Conduct outbound customer interview calls to gather information and resolve common customer concerns.
• Communicate and resolve customer issues via online chat channel, ensuring a seamless and efficient experience.
• Meet monthly productivity and quality goals, demonstrating a strong commitment to excellence.
• Comply with all federal and state-specific laws that regulate collections and servicing activities.

Requirements:

* High School Diploma or GED required, with some college coursework a plus. Preferably two years of Customer Service experience, ideally in auto finance or an installment loan portfolio. Collection experience is a plus.

• Minimum of 2 years related customer service experience in a fast-paced environment, with a strong track record of meeting productivity and quality goals.
• Working knowledge of Word and Excel, with the ability to master the use of web-based systems (LoanPro) – Training Provided.
• Strong communication skills both verbally and written, with the ability to communicate effectively through phone and online chat channels. Bi-Lingual English/Spanish a plus.
• Excellent "people" skills and a strong customer service attitude, with the ability to demonstrate problem-solving ability.
• Ability to work a flexible schedule, including some overtime, nights, weekends, and holidays. Honest with a strong work ethic, unscheduled absences are rare, and punctuality is a must.

Benefits:

* Robust Health Care Plans (Medical, Dental & Vision)

• Up to 20 Days PTO (Accrued)
• Generous Parental Leave
• Retirement Plan (401k with Company Match)
• Educational Assistance/Tuition Reimbursement up to $3K/year
• Powersports Safety Benefit
• Gympass Wellness Benefit

Work Environment and Company Culture:

At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our team is passionate about delivering exceptional customer experiences, and we're dedicated to providing the tools and resources needed to succeed. Our company culture is built on a foundation of trust, respect, and open communication, with a focus on continuous learning and growth.

Career Growth Opportunities and Learning Benefits:

We're committed to helping our employees grow and develop their careers, with opportunities for advancement and professional development. Our team is passionate about learning and sharing knowledge, with regular training and development programs to help you succeed.

Why Join arenaflex?

* Be part of a dynamic and growing company that's revolutionizing the way people experience recreational purchases.

• Work with a talented and dedicated team that's passionate about delivering exceptional customer experiences.
• Enjoy a comprehensive benefits package, including robust health care plans, generous PTO, and retirement plan.
• Take advantage of career growth opportunities and learning benefits to help you succeed.
• Join a company that's committed to creating a work environment that's inclusive, supportive, and empowering.

How to Apply:

If you're a motivated and bilingual (fluent in Spanish) Customer Engagement Representative looking for a new challenge, we encourage you to apply. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications.

Equal Opportunity Employer:

arenaflex is an equal opportunity employer committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion, and other terms and conditions of employment.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Apply for this job