Experienced Customer Experience Agent (Overnight Shift) – Livestream Shopping and Ecommerce Expert
At arenaflex, we're revolutionizing the world of ecommerce with our innovative livestream shopping platform, where community, shopping, and entertainment come together. As the largest platform in North America and Europe, we're committed to delivering the best possible user experience through process improvement, order management, and problem-solving. We're seeking a highly motivated and customer-centric individual to join our remote co-located team as an Experienced Customer Experience Agent (Overnight Shift).
About arenaflex
arenaflex is a fast-paced and dynamic company that's changing the way people shop and interact with each other. We're passionate about creating a community-driven platform that brings together buyers and sellers from diverse backgrounds and interests. With hubs in the US, UK, Ireland, Poland, and Germany, we're a global company with a local touch. Our values are at the heart of everything we do, and we're committed to fostering a culture of innovation, collaboration, and customer obsession.
Role
As an Experienced Customer Experience Agent (Overnight Shift), you'll be part of a team that's dedicated to delivering exceptional customer experiences through every interaction. Your primary responsibilities will include:
- Interacting with buyers and sellers with a customer-first attitude, ensuring a positive experience and resolving any issues that may arise.
- Resolving customer issues related to payments, orders, shipments, and general questions in a timely and high-quality manner.
- Becoming an expert in arenaflex's product, processes, and systems to drive positive outcomes for our users.
- Collaborating with other departments to troubleshoot, research, and resolve open questions.
- Identifying opportunities to eliminate repeat contacts and improve the overall customer experience.
You
We're looking for a motivated and customer-centric individual who thrives in a fast-paced environment. If you're a problem-solver with a growth mindset, a willingness to learn, and a passion for delivering exceptional customer experiences, we'd love to hear from you. Here are some key qualifications we're looking for:
- Availability to work overnight shifts from 10pm to 7:00am PST.
- 2+ years of experience in support roles, handling email and/or chat services.
- Weekend availability required.
- Understanding of ecommerce and marketplace operations.
- Experience with customer-facing systems like Zendesk, Kustomer, or Intercom.
- A customer service mentality with a passion for delivering exceptional customer experiences.
- Proactive problem-solving and process-improvement skills.
- Knowledge of collectibles is a plus.
- Bachelor's degree or college experience preferred.
- Previous start-up experience is a plus.
Team Environment
As a member of our team, you'll be working in a remote co-located environment with a dynamic and supportive team. Our Phoenix, AZ hub is a hub of activity, and we're looking for individuals who are willing to commute to this location. We offer a range of benefits and perks to support your well-being and career growth, including:
- Competitive hourly rate ($24.04/hour to $28.85/hour) + benefits + equity.
- Flexible time off policy and holiday pay for working company-wide holidays.
- Health insurance options, including medical, dental, and vision.
- Work-from-home support and home office setup allowance.
- Monthly allowance for cell phone and internet.
- Care benefits and monthly allowance for food and wellness.
- Annual allowance towards childcare.
- Lifetime benefit for family planning, such as adoption or fertility expenses.
- Retirement plans, including 401k offering for traditional and Roth accounts in the US and pension plans internationally.
- Monthly allowance to dogfood the app.
- Parental leave, including 16 weeks of paid parental leave + one month gradual return to work.
Why Join arenaflex?
At arenaflex, we're passionate about creating a culture of innovation, collaboration, and customer obsession. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce. We're committed to fostering a culture of diversity, equity, and inclusion, and we're proud to be an Equal Opportunity Employer. If you're a motivated and customer-centric individual who's passionate about delivering exceptional customer experiences, we'd love to hear from you. Apply now to join our team as an Experienced Customer Experience Agent (Overnight Shift) and be part of a company that's changing the way people shop and interact with each other.
Apply Now!
Apply Job! Apply for this job