Experienced Bilingual Customer Support Representative – Phone Support for arenaflex
At arenaflex, we're on a mission to revolutionize the way companies interact with their customers. As a leading provider of managed digital engagement services, we're seeking highly skilled and passionate Customer Support Representatives to join our team. If you're a customer-centric individual with a flair for languages, we want to hear from you!
About arenaflex
arenaflex is a global provider of managed digital engagement services, partnering with top-tier brands and clients across the globe. Our team of 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for some of the world's coolest brands. We bring companies closer to their customers than ever before, and we're looking for talented individuals like you to join our squad.
The Role
As a Bilingual Customer Support Representative, you'll be the face of arenaflex, providing exceptional phone support to our clients' customers. You'll be working with some of the coolest clients around the world, including the NFL, Vimeo, and Topps. Your primary responsibility will be to assist and guide customers to the right answers, solve concerns, and provide a positive experience for our clients' customers.
Key Responsibilities:
* Provide exceptional phone support to customers in English and Spanish
- Assist customers with product or service-related queries
- Troubleshoot issues and resolve customer concerns in a timely and professional manner
- Maintain a positive and friendly attitude, even in challenging situations
- Work collaboratively with our team to ensure seamless customer support
- Meet or exceed performance metrics and quality standards
Requirements:
* Professional English proficiency, with Spanish as a second language
- Professional demeanor and excellent communication skills
- Customer service-minded and able to work in a fast-paced environment
- Good de-escalation skills and ability to remain calm under pressure
- Quiet place to receive phone calls and a dedicated laptop or desktop computer with Windows 10 or above
- Quality headset and willingness to install MSQ security software and 2FA app on the phone
- Previous phone experience is preferred, but not required
What We Offer:
* Flexible self-scheduling and the opportunity to work from home
- Access to 'Hot Gigs' postings exclusive to the arenaflex Network
- Competitive hourly rate (to be discussed during the interview process)
- Paid orientation and training
- Opportunities to work with top-tier clients and gain valuable experience
- A dynamic and supportive team environment
Work Environment and Culture:
* arenaflex is an Equal Opportunity Employer and welcomes applications from diverse candidates
- We're committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion
- Our team is passionate about delivering exceptional customer support and is dedicated to making a difference in the lives of our clients' customers
Compensation and Benefits:
* Hourly rate: To be discussed during the interview process
- Paid orientation and training
- Opportunities for career growth and professional development
- A comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching
How to Apply:
If you're a motivated and customer-centric individual with a passion for languages, we want to hear from you! Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you and learn more about your qualifications!
Note:
* A Chromebook is not sufficient for arenaflex projects
- Pay rates vary by client and are not negotiable
- Rates will be disclosed during the interview process
- Individual base pay or rate depends on various factors, including primary work location, complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills
- Although we have opportunities across the globe, this advertisement excludes individuals residing in California, Colorado, New York, and Washington at this time.
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