Senior Manager, Strategic Accounts - Twilio.org

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.We use Artificial Intelligence (AI) technologies to maintain an efficient, fair and transparent hiring process. Our hiring process is never completely automated, and uses AI in conjunction with our recruiting professionals.

See yourself at Twilio

Join the team as Twilio’s next Senior Manager, Strategic Accounts on our Twilio.org team!

About the job

This position is needed to lead our growing Strategic Sales team supporting our Social Impact customers to deliver life changing services with Twilio. The right person for this role is a go-getter who wants to develop and identify new revenue opportunities with existing enterprise logos in the not-for-profit, healthcare, and social impact space.

As a sales leader, you will be managing and developing a global team of quota-carrying AEs. You will participate and lead in client meetings as well as work cross-functionally with stakeholders and corporate resources as required. You will be responsible for ongoing mentoring and development of the sales team which includes recruiting, hiring and training new team members on the sales process. In this role, you will report on sales activity and forecast to senior sales management.

Responsibilities

In this role, you’ll:

• Support the successful sale of multi-product solutions to existing customers 
• Retain and grow existing revenue through strategic account management 
• Generate new pipeline through cross-sell & up-sell motions 
• Collaborate with your AEs and cross functional business partners to land complex deals and advance relationships with the C-Suite. 
• Run a daily/weekly/monthly operating cadence that drives accountability and supports achievement of quarterly revenue and sales targets. 

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasnt followed a traditional path, dont let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required

• A leader who lives the Twilio Magic and has a demonstrated track record of success. You should feel comfortable selling a platform solution and experience in the Contact Center or cPaaS space is helpful.
• Customer-focused and metrics driven with a track record of coaching & developing account executives. 
• Experience hiring senior/enterprise-level account executives and staying on top of performance management. 
• Ability to navigate complex organizations as well as plan and execute EBRs. 
• Our champions & contacts are often application owners, software engineering leaders, product managers, entrepreneurs, and line of business owners so you must love talking to all different types of customers  

Location.

This role will be remote, but is not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 30-40% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Minnesota or Vermont : $158,632 - $198,290.
• Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $167,440 - $209,300.
• Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $176,256 - $ 220,320.
• This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
• This role is eligible to earn commissions. 

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. 

Applications for this role will be accepted on an ongoing basis.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. Thats why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if youre ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isnt what youre looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.