Experienced Pharmacy Technician – Clinical Customer Care (Remote) at arenaflex
At arenaflex, we're dedicated to revolutionizing the way people live, work, and thrive. As a leader in the industry, we're committed to providing exceptional customer experiences that empower our customers to take control of their health and wellness. We're seeking an experienced Pharmacy Technician to join our Clinical Customer Care team, working remotely to provide top-notch support to our customers.
About arenaflex
arenaflex is a forward-thinking company that values diversity, equity, and inclusion. We're proud to be an inclusive employer and a member of the LGBTQ+ business community. Our commitment to creating a welcoming and inclusive work environment is reflected in our company culture, where everyone has the opportunity to grow, learn, and thrive.
Job Summary
As a Pharmacy Technician on our Clinical Customer Care team, you'll play a vital role in empowering our customers to take their medications correctly and achieve better overall wellness. You'll work closely with our clinical pharmacist team to provide exceptional customer support, resolve complex issues, and maintain the highest standards of quality and productivity.
Key Responsibilities
* Answer incoming telephone calls from Customer Care associates on a daily basis and maintain metrics as assigned
- Make outbound calls, including urgent situations deemed by the clinical pharmacist team
- Assist clinical pharmacist team with outgoing MD, pharmacy, and/or customer calls
- Assist Customer Care Associates by providing guidance and feedback using a consultative approach to continually develop staff knowledge
- Complete tickets to support Customer Care Team and Clinical RPh team
- Maintain an advanced understanding of all arenaflex Pharmacy's policies and procedures as well as arenaflex Pharmacy products and services
- Monitor and process all help desk assigned tasks on a daily basis
- Act as primary point of contact for escalated calls by Customer Care Associates, handle escalated calls and follow through until resolution has been met
- Manage reporting of customer complaints and provide resolution per set SLA's, escalating as appropriate
- Investigate and report pharmacy errors
- Learn pharmacy laws and regulations nationwide
- Serve as a point of contact for any system or technology/software outages and notify all appropriate parties for resolution
- Maintain confidentiality of all customer information
- Work autonomously and proactively identify areas in need of improvement
- Constant collaboration with teammates
- Customer-centric and commitment to quality
- Work a flexible schedule - shifts will possibly start and end outside of normal business hours
- Perform other tasks assigned while working in a fast-paced environment
Essential Qualifications
* Active and unrestricted in-state Board of Pharmacy License (This includes Pharmacy Technician, Trainee, and Assistant Licenses)
- High school or equivalent diploma
Preferred Qualifications
* National Pharmacy Technician Certification (PTCB or NHA)
- Demonstrated ability to work as an effective team member
- Strong organization skills and attention to detail
- Experience recognizing and identifying patient medications
- 6+ months of relevant experience working with computer and web-based tools
- Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality
Skills and Competencies
* Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong attention to detail and organizational skills
- Ability to maintain confidentiality and handle sensitive customer information
- Strong customer service skills and commitment to quality
- Ability to work autonomously and as part of a team
- Strong technical skills, including proficiency in computer and web-based tools
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Pharmacy Technician on our Clinical Customer Care team, you'll have access to:
- Ongoing training and development opportunities to enhance your skills and knowledge
- Mentorship and coaching from experienced colleagues
- Opportunities for career advancement and professional growth
- A dynamic and supportive work environment that encourages collaboration and innovation
Work Environment and Company Culture
arenaflex is a dynamic and fast-paced work environment that values diversity, equity, and inclusion. Our company culture is built on the principles of collaboration, innovation, and customer-centricity. As a Pharmacy Technician on our Clinical Customer Care team, you'll work closely with our clinical pharmacist team to provide exceptional customer support and resolve complex issues.
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package, including:
- Competitive salary and benefits
- Opportunities for career advancement and professional growth
- Ongoing training and development opportunities
- A dynamic and supportive work environment that encourages collaboration and innovation
- A comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) matching program
- Paid time off and holidays
- Flexible scheduling and remote work options
How to Apply
If you're a motivated and customer-focused individual with a passion for pharmacy and customer care, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience.
Equal Employment Opportunity
arenaflex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit [insert link]. Apply for this job