Experienced Fiber Customer Support Analyst – Delivering Exceptional Technical Support and Customer Service
At arenaflex, we're passionate about empowering people to live, work, and play to their full potential. We believe that everyone deserves a career that's more than just a job – a place where they can share their ideas, learn, grow, and thrive. As a Fiber Customer Support Analyst at arenaflex, you'll be part of a dynamic team that's dedicated to delivering exceptional technical support and customer service to our Fios customers.
About arenaflex
arenaflex is a leading provider of innovative communication and networking solutions. We power and empower people's lives by connecting them to what brings them joy. Our team is a community of people who anticipate, lead, and believe that listening is where learning begins. We come together in crisis and in celebration, lifting our communities and building trust in how we show up, everywhere and always.
What You'll Be Doing
As a Fiber Customer Support Analyst, you'll be the face of arenaflex, providing exceptional technical support and customer service to our Fios customers. You'll join a tech support team in a call center, troubleshooting issues in hardware, software, applications, networks, or devices, and answering customer tech questions. Your responsibilities will include:
- Answering incoming calls from customers with order inquiry and/or trouble reports
- Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
- Performing analysis and isolation of trouble conditions and creating and sorting trouble reports
- Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
- Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
- Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
What We're Looking For
We're looking for someone with a dedication to customer service excellence, amazing communication skills, and a positive, professional attitude. You'll thrive in a fast-paced work environment and enjoy helping our customers connect to the digital world. Even better if you have:
- A related Associate Degree or 2+ years' relevant experience
- Technical support call center experience
Essential Qualifications
* Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and handle multiple priorities
- Strong analytical and problem-solving skills
- Ability to work independently and as part of a team
- Strong customer service skills and a commitment to delivering exceptional customer experiences
Preferred Qualifications
* Related Associate Degree or 2+ years' relevant experience
- Technical support call center experience
- Knowledge of communication and networking components
- Experience with troubleshooting and resolving technical issues
Skills and Competencies
* Excellent communication and interpersonal skills
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced environment and handle multiple priorities
- Strong customer service skills and a commitment to delivering exceptional customer experiences
- Ability to work independently and as part of a team
- Strong technical skills, including knowledge of communication and networking components
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping you grow and develop your skills and career. We offer a range of training and development opportunities, including:
- On-the-job training and coaching
- Technical training and certification programs
- Leadership development programs
- Mentorship and networking opportunities
Work Environment and Company Culture
As a remote employee, you'll work from home with occasional in-person trainings and meetings. We're a collaborative and inclusive team that values diversity, equity, and inclusion. We're committed to creating a work environment that's welcoming and supportive of all employees.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- A salary range of $670.00 to $1,774.50 weekly based on a full-time schedule
- A comprehensive benefits package, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance
- A range of perks and benefits, including flexible work arrangements, employee discounts, and recognition and reward programs
How to Apply
If you're passionate about delivering exceptional technical support and customer service, and you're looking for a career that's more than just a job, we encourage you to apply. Please visit our website to learn more about this opportunity and to submit your application.
Equal Employment Opportunity
arenaflex is an equal opportunity employer and celebrates our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
Diversity and Inclusion
We're proud to be a diverse and inclusive organization that values and celebrates our employees' differences. We're committed to creating a work environment that's welcoming and supportive of all employees, and we strive to foster a sense of belonging and inclusion.
Apply Now
If you're ready to take your career to the next level and join a team that's passionate about delivering exceptional technical support and customer service, please visit our website to learn more and to submit your application. Apply for this job