Remote Closing Dispatcher - HVAC Install
Description: At TE Certified we build careers. As a trusted leader in HVAC, Plumbing, and Electrical services, we’re known for exceptional craftsmanship and customer care. But what really sets us apart is our people. We operate with integrity, work with purpose, and always put safety first. Our culture is built on kindness, respect, and work-life balance, because we believe a happy team delivers the best results. We invest in your growth, encourage innovation, and reward hard work with long-term stability and success. If you're passionate, skilled, and ready to grow—we want you on our team. In this position, you will play a critical role in ensuring exceptional customer service by efficiently scheduling and dispatching qualified technicians to service requests. You will also provide support to other dispatchers, fostering a collaborative and productive work environment. This is a remote position, with required evening ability. Must reside within the state of Georgia.
Responsibilities
- Receive and prioritize customer service requests for various home services (main focus in HVAC Installations)
- Schedule and dispatch qualified technicians based on skillset, availability, and job urgency
- Communicate effectively with customers and technicians, ensuring clear and timely updates
- Maintain accurate records of all dispatched jobs and customer interactions
- Monitor technician performance and provide feedback for continuous improvement to their management
- Identify and resolve potential scheduling conflicts
- Train and mentor new dispatchers, fostering a positive and supportive team environment
- Lead by example, demonstrating strong work ethic, problem-solving skills, and a commitment to customer satisfaction
- Partner with our technicians and other support staff to ensure their success through a servant-minded dispatch approach
- Must have your own computer with 2 monitors and a hard-wired internet connection
- Schedule will be Monday - Friday, with rotating Saturdays
- Schedule will be 12:00PM - 9:00PM
Benefits & Perks
- Company sponsored health insurance
- Discounts on life, dental, and vision insurance
- 401k with up to 4% match
- Health Savings Account
- Gym reimbursement up to $36/month
- Employee discounts
- Vacation and Holiday pay
- Monthly Bonus Potential
- Employee Referral Program
- Company parties and outings
Requirements:
- Proven track record of consistency and reliability in previous roles
- Excellent communication, interpersonal, and organizational skills
- Ability to work independently and as part of a team
- Strong analytical and problem-solving skills
- Ability to prioritize multiple tasks and work effectively under pressure
- Proven leadership experience in a fast-paced environment
- Must be a good person, ethical & of good morals
- Must reside within the state of Georgia
Preferred Qualifications:
- 2+ years of experience in an HVAC Admin Dept
- 2 years of experience working on a PC and Business Phone handling Basic admin duties/reporting
- Proficient in Microsoft Office Suite and dispatching software, bonus points if you have Service Titan Experience!
- Proven track record of exceeding customer service expectations
A Little About Us TE Certified Electricians, Heating & Cooling is a fast-growing, award-winning residential service provider. Awards include Angie's List Super Service Award, A+ BBB, Kudzu Best of Award, EBSCO Research best pick, and 5 Star Rated by Home Services. We have achieved these awards by providing exceptional value to our customers through superior customer service, top-notch craftsmanship, honesty, loyalty, and integrity. More importantly, we achieve this by making sure our people are taken care of and happy to come to work every day. Come interview with us! Allow us to show you how great TE is! TE Certified is an equal opportunity employer and a drug-free workplace. Apply tot his job Apply To this Job