Experienced Bilingual Customer Service Representative - Remote US
At arenaflex, we're dedicated to supporting individuals with disabilities or chronic illnesses and aging adults, enabling them to remain in their homes and communities while "self-directing" their own long-term home care. As the nation's largest and most experienced Financial Management Service provider, our role is to assist those eligible Medicaid recipients in choosing and paying for their own support workers and services within their state-approved personalized budget. We're appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care, ensuring the efficient use of taxpayer-funded services. Our culture at arenaflex is built on attracting and rewarding results-oriented individuals who strive to exceed customer expectations. We're seeking motivated candidates who are excited to join our fast-paced, entrepreneurial environment and make a difference in helping transform the lives of the consumers we serve.
Job Summary:
We're looking for an experienced Bilingual Customer Service Representative to join our remote team in the US. As a key member of our customer service team, you'll be responsible for responding to inbound and outbound call inquiries, initiating outbound calls to follow up with previous contacts, and providing exceptional customer service to our clients. If you're a results-driven individual with excellent communication skills and a passion for helping others, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
- Respond to inbound and outbound call inquiries in a professional, friendly, and timely manner, demonstrating a public-service-oriented approach and understanding the needs of our clients. - Initiate outbound calls to respond to inquiries and follow up with previous contacts. - Perform support ticket transaction resolution tasks and administrative functions, ensuring accurate and efficient resolution of customer issues. - Create and maintain excellent documentation of all calls, questions, complaints, and mailed inquiries. - Maintain adequate records and documentation for audit and internal control purposes. - Route mail, email, and other administrative support duties as assigned. - Develop an excellent working knowledge of operating platforms required to fulfill job responsibilities. - Learn program rules of assigned projects to ensure ability to respond to customer service inquiries.
Required Skills:
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. - Excellent verbal, written communication, and troubleshooting skills. - Demonstrated understanding and ability to work with persons with disabilities. - Ability to compose reports, business correspondence, and procedure manuals. - Excellent verbal and written communication skills. - Ability to troubleshoot and effectively present information to groups of managers, clients, customers, and the general public. - Excellent attention to detail and ability to manage time effectively in a fast-paced environment. - Knowledge of Microsoft Windows, Excel, and Word preferred.
Qualifications:
- High school degree or equivalent required. - 6-month call center experience preferred; or 1-year customer service experience. - Bilingual (Spanish) is required.
Working Conditions:
- Remote setting
Compensation & Benefits:
- 401k Retirement Plan - Medical, Dental, and Vision insurance on the first day of employment - Generous Paid Time Off - Employee Assistance Program and more! - Base pay may vary depending on skills, experience, job-related knowledge, and location. - Certain positions may also be eligible for a performance-based incentive as part of total compensation.
Why Join arenaflex?
At arenaflex, we're committed to creating a culture of inclusion and celebrating diversity. We believe that our employees feel empowered and accepted when we honor each of our unique life experiences. We're an Equal Opportunity Employer, dedicated to recruiting, hiring, training, promoting, compensating, and providing benefits to all employees without regard to their race, color, religion, or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law.
How to Apply:
If you're a motivated and results-driven individual with a passion for helping others, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application. Apply Now! Apply for this job