Field Service Technician

Prescott's Med is a leading medical device services company, trusted by healthcare professionals across the country. They are seeking an entry-level Field Service Technician to provide expert technical support for a variety of medical and laboratory equipment, ensuring critical devices operate safely and efficiently.

Responsibilities

• Troubleshoot, repair, modify, and refurbish industrial washing, sterilization, and surgical equipment and system components
• Perform preventive and corrective maintenance on equipment from multiple manufacturers, including Getinge (CASTLE), Steris (AMSCO), Consolidated, Tuttnauer, and others
• Service a range of devices, including autoclaves, rack washers, tunnel washers, bottle fillers, bedding dispensers, blanket warmers, surgical lights, and surgical tables
• Conduct installations and equipment modifications as required
• Maintain accurate service documentation, reports, and inventory records in accordance with company standards
• Deliver an exceptional customer experience through proactive communication and dedication to resolving performance issues
• Plan and manage service schedules to ensure timely response and completion of all assignments
• Maintain professional, courteous communication with customers, contractors, and colleagues
• Provide on-site training or demonstrations to customers on the proper use and maintenance of equipment
• Identify and communicate opportunities for equipment upgrades, service contracts, or replacement solutions
• Use company-provided technology (laptop, CRM, service reporting software) to complete and submit service call reports within 24 hours of completion
• Manage personal tools, parts, and inventory efficiently to support field operations
• Ensure compliance with company safety policies and all customer site protocols

Skills

• Mechanical or electrical technical background
• Mechanical and electrical troubleshooting skills
• Strong customer service skills
• Commitment to excellence in service interactions
• Ability to perform installation, preventive maintenance, troubleshooting, and repair services on medical and laboratory equipment
• Ability to work independently
• Ability to build trusted relationships with customers
• Ability to maintain accurate service documentation, reports, and inventory records
• Proactive communication skills
• Ability to plan and manage service schedules
• Professional and courteous communication skills
• Ability to provide on-site training or demonstrations to customers
• Ability to identify and communicate opportunities for equipment upgrades, service contracts, or replacement solutions
• Ability to use company-provided technology (laptop, CRM, service reporting software)
• Ability to manage personal tools, parts, and inventory efficiently
• Compliance with company safety policies and customer site protocols

Company Overview