[Remote] Luxury Homeware Brand Ambassador
Note: The job is a remote job and is open to candidates in USA. Inktel Contact Center Solutions is seeking work-from-home agents to serve as Homeware Support Specialists for a high-end homeware brand. The role involves answering customer inquiries, providing product information, and managing orders through various communication platforms.
Responsibilities
- Address customer questions and concerns regarding product and delivery information
- Provide product information, review alternative solutions if an item is out of stock and place orders for the customer
- Successfully negotiate and appease customers using a variety of methods established by client
- Check inventory, process returns, issue replacements and credits for damaged or defective merchandise
- Perform other duties as assigned
Skills
- High school diploma or equivalent
- 1-2 years Call Center Experience preferably in a live chat environment
- Retail sales experience, preferably in an ecommerce environment
- Excellent Data Entry skills/- 45-55 wpm minimum
- Must be computer literate and internet savvy
- Experience in windows-based applications, specifically client relationship management tools preferred (e.g. Salesforce)
- Experienced in handling multiple chats at any given time
- Exceptional written communication skills; and high-quality standard in grammar, punctuation and written business acumen
- Professional, upbeat and engaging written communication
- Excellent oral communication skills: clear diction, tone and use of proper grammar
- Ability to deliver quality customer service in a high-volume environment
- Ability to develop relationships with clients, even in difficult situations
- Ability to advise and counsel customers in a quick and efficient manner
- Ability to multitask by reading, typing, and navigating through applications while speaking with customers
- Empathetic and active listening
- Positive outlook and enthusiastic attitude
- Conscientious team player
- Ability to work 40 hours/week, 8 hour shifts, weekends and holidays as needed
- Dependable, a history of good attendance and punctuality is essential
- Proven track record of ALL of the following STRIVE values: [S]ervice, [T]enacity, [R]esponsibility, [I]ntegrity, [V]ersatility, [E]ntrepreneurship
- Minimum PC Requirements: CPU Speed - Dual Core 1.2 GHz or better, Intel Core i3 or AMD Ryzen 3 or better
- Hard Drive - 40 GB or more of available space, 100 GB or more of total space
- Memory - 8 GB or RAM or better is preferable
- Operating System - Windows 10 Professional (No Macs or Chromebooks)
- Two (2) available USB 2.0 or greater ports
- Minimum Monitor and Accessory Requirements: Monitor - 1280 x 1024 (SXGA) screen resolution, 1920 x 1080 (Full HD or 1080p)
- USB Headset with Microphone - JPL TT3 Evo Binaural Headset (Headband + Boom) with Tough Case and JPL BL-053+P JPL USB 2.0 universal bottom lead with volume and mute function
- Camera - Integrated or USB Camera
- Minimum Software Requirements: Google Chrome - Latest version of Google Chrome for Windows
- Minimum Internet Connectivity Requirements: Standard Connection / Speed - Hard-wired connection (no wireless), Minimum 45 Mpbs download / Minimum 10 Mpbs upload, Internet connection must not be shared with more than 3 devices in the same location, Maximum Latency Threshold - 120 milliseconds (ms)
- Experience in windows-based applications, specifically client relationship management tools preferred (e.g. Salesforce)
Benefits
- Medical
- Dental
- Short/long term disability
- Life insurance
- Personal time off
- Educational assistance
- 401K plan
Company Overview