Experienced Customer Service Consultant (Hybrid) - arenaflex
Join arenaflex, a leading innovator in the telecommunications industry, as we seek an experienced Customer Service Consultant to join our dynamic team. As a hybrid role, you will have the opportunity to work in our state-of-the-art center, collaborating with colleagues and customers, while also enjoying the flexibility of remote work from home 1-2 days a week.
About arenaflex
arenaflex is a forward-thinking company that prioritizes customer satisfaction and continuous improvement. Our dynamic and evolving work environment encourages employees to be flexible and adapt to changing demands as technology and customer needs evolve. With a strong focus on innovation and customer-centricity, arenaflex is the perfect place for individuals who are passionate about delivering exceptional customer experiences.
Job Summary
As a Customer Service Consultant, you will play a critical role in assisting customers with questions and concerns on all products and services. You will be responsible for handling telephone and virtual customer contacts, troubleshooting and resolving customer impacting issues, and maintaining proficiency in billing, rate plans, and feature matters. If you have a strong knowledge of arenaflex's products and services, excellent communication skills, and a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
Key Responsibilities
* Assist customers with questions and concerns on all products and services
- Handle telephone and virtual customer contacts
- Troubleshoot and resolve customer impacting issues
- Engage with T3 support to resolve issues
- Maintain proficiency in billing, rate plans, and feature matters
- Identify and track issues to assist in root cause elimination
- Perform other duties as assigned by management
Essential Qualifications
* At least one year of customer service experience
- Call Center experience preferred
- Advanced typing/keyboarding skills
- Ability to troubleshoot and resolve customer issues
- Effective communication skills, both verbal and written
- Strong knowledge of arenaflex's products and services
- Ability to work in a fast-paced and evolving environment
- Proficiency in using various systems and tools to assist customers
- Must be 18 years or older
Preferred Qualifications
* Previous experience in the telecommunications industry
- Knowledge of billing, rate plans, and feature matters
- Experience with customer relationship management (CRM) software
- Strong analytical and problem-solving skills
Career Growth and Development Opportunities
arenaflex offers paid training and resources that encourage career growth and development. Employees have access to training on the latest technology, devices, and a full range of products and services, enabling them to enhance their skills and advance their careers. With a strong focus on employee development, arenaflex is committed to helping you achieve your career goals.
Work Environment and Company Culture
arenaflex fosters a dynamic and evolving work environment that prioritizes customer satisfaction and continuous improvement. Our employees are encouraged to be flexible and adapt to changing demands as technology and customer needs evolve. With a strong focus on teamwork and collaboration, arenaflex is the perfect place for individuals who are passionate about delivering exceptional customer experiences.
Compensation and Benefits
Our Premier Service Consultants earn a competitive hourly rate of $19.61, with a $2,500 sign-on bonus paid out in three installments. In addition to competitive compensation, arenaflex provides:
- Medical/dental coverage
- 401(k) plan
- Tuition reimbursement
- Paid time off
- 50% employee discount on eligible arenaflex wireless plans and accessories
- Discounts on arenaflex Internet and home phone services
Why Work in Evansville, IN?
Evansville offers a friendly community atmosphere with a lower cost of living compared to larger cities. The area is rich in culture and recreational activities, with beautiful parks, local dining, and a variety of entertainment options. Residents enjoy access to a range of amenities, making it a great place to live and work.
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will be in touch to discuss your qualifications further.
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