Experienced Healthcare Customer Service Representative - Remote USA Opportunity at arenaflex
Unlock a Rewarding Career in Healthcare Customer Service
Are you passionate about delivering exceptional customer experiences and making a positive impact on people's lives? Do you thrive in a dynamic, global environment where diversity and inclusivity are valued? If so, we invite you to join arenaflex, a leading provider of customer experience solutions, as a Healthcare Customer Service Representative.
About arenaflex
arenaflex is a global company that has been making customers happy since 1982. We help iconic and hypergrowth brands build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. Our team of experts talks, messages, texts, and video chats with millions of customers every day, creating exceptional experiences that start with you.
Our Culture
At arenaflex, we believe that our employees are the spark that brightens days and ignites careers. We're proud to be a Great Place to Work certified company in the United States, recognized for our amazing purpose, team, and company culture. Our inclusive culture and community-minded organization encourage giving back, and we support your career and professional development every step of the way.
Your Role
As a Healthcare Customer Service Representative, you'll be the difference between a customer's experience being just average or exceptional. You'll bring your passion and strong product and brand knowledge to recommend upgrades to customers' health plans, conduct research, and provide answers to their general health care benefit and eligibility questions. You'll also assist members with logging into and understanding the functionality of their online health account, locating doctor and facility information.
Key Responsibilities
* Bring your passion and strong product and brand knowledge to recommend upgrades to customers' health plans
- Conduct research and provide answers to customers' general health care benefit and eligibility questions
- Assist members with logging into and understanding the functionality of their online health account
- Locate doctor and facility information for customers
- Provide exceptional customer service and support to customers via phone, email, or chat
What You Bring to the Role
* 6 months or more of customer service experience
- Integrity to follow HIPAA guidelines on maintaining patient privacy
- High school diploma or equivalent
- Computer experience
- High-speed internet (> 15 mbps)
- A USB wired headset (or a compatible headset)
- A smartphone or another device that runs IOS or Android (iPad, etc.) for daily log-in
What You Can Expect
* Supportive career and professional development opportunities
- An inclusive culture and community-minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Base wage range of $16 per hour plus performance bonus opportunities
- A healthy benefits package based on your position, including PTO, tuition reimbursement, health and wellness incentives
Visit our benefits page at hellottecbenefits.com for more information.
Your Career Growth and Learning Benefits
At arenaflex, we're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching, on into 1000s of free courses to support your career growth, we've got you covered. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers.
Our Team
You'll report to a Team Lead and contribute to the success of the customer experience and the overall success of the team. Our TTEC community is here for you as one dynamic, global family.
Equal Opportunity Employer
arenaflex is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity.
How to Apply
Ready to join our team and start making a difference in customers' lives? Apply now at [remotejobs.trendingnewsgo.com/register-candidate/](https://remotejobs.trendingnewsgo.com/register-candidate/).
Note:
arenaflex is currently not hiring from the following geographies: AK, CA, HI, or outside of the United States. Residents of Colorado, Florida, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need. Apply for this job