Experienced Seasonal Customer Service Representative Part-Time – Remote Opportunity

Are you a customer service enthusiast looking for a unique opportunity to make a difference in the lives of healthcare members? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! arenaflex is seeking an experienced Seasonal Customer Service Representative Part-Time to join our team on a 100% remote basis.

About arenaflex

arenaflex is a leading provider of innovative technology and services that transform the way healthcare is administered in the United States. Our commitment to a people-first approach shapes everything we do, from collaborating as a team to serving our valued clients. We believe that creating a vibrant and human-centric environment can inspire engagement, empower our team members, and ignite a sense of purpose in all that we accomplish.

Job Summary

As a Seasonal Customer Service Representative Part-Time, you will be responsible for providing exceptional customer service to healthcare members, answering and tracking telephone calls, and resolving member problems and complaints in a timely and accurate manner. This is a unique opportunity to join our team on a part-time basis, working 20 hours per week, with the possibility of returning for future seasonal hiring periods.

Schedule and Duration

* Schedule: 20 hours total, with two 8-hour shifts on Saturdays and Sundays, and an additional 4-hour shift scheduled for coverage during peak business hours.

• Shift 1: 8:00 AM to 4:30 PM EST
• Shift 2: 1:30 PM to 10:00 PM EST
• Duration: October 2024 through January 2025

Key Responsibilities and Duties

* Answer and track telephone calls within established department standards

• Track all existing member calls within the IKA database, ensuring that documentation is concise and factual
• Responsible for fully understanding all lines of business benefits, medical management processes, demographic change processes, and process for changing Primary Care Physicians (PCP)
• Answer "entry level" claims inquiries
• Takes "Over the Counter" (OTC) orders for products and diabetic supplies
• Understands and processes "entry level" enrollment and disenrollment procedures
• Enters prospective members into our software database
• Maintains appropriate current source documents and reference documents
• Interacts professionally with other employees, customers, and suppliers
• Works effectively as a team contributor on all assignments
• Works independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations
• As required, re-directs calls to appropriate department

Customer Service

* Responsible for driving the arenaflex culture through values and customer service standards

• Accountable for outstanding customer service to all external and internal contacts
• Develops and maintains positive relationships through effective and timely communication
• Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner

Education, Experience, and Required Skills

* Ability to read and interpret documents and calculate figures and amounts

• Strong typing skills (40-60WPM)
• Ability to manage all customer questions/issues while maintaining the highest level of professionalism, provide thoughtful prompt resolution with empathy, poise a consistent voice with the ongoing goal of establishing a positive customer experience
• Must be self-driven with a positive outlook and have the ability to demonstrate confidence, tact, patience, and diplomacy while dealing with customers
• Ability to follow directions and complete tasks accurately as well as accept supervisory input and constructive criticism
• Ability to toggle between different systems to gather information and provide updates
• Excellent oral and written communication skills including good grammar, voice and diction
• Proficient in MS Office including basic computer and keyboarding skills
• Excellent customer service skills (friendly, courteous, and helpful)
• High school diploma or general education degree (GED) required
• Minimum of six months to one-year related experience required
• An equivalent combination of education, training, and experience

What We Offer

* 100% remote work opportunity

• Flexible scheduling with 20 hours per week
• Opportunity to return for future seasonal hiring periods
• Access to opportunities for regular full-time roles when they become available
• Competitive compensation and benefits package
• Ongoing training and development opportunities
• Collaborative and supportive work environment

How to Apply

If you are a motivated and customer-focused individual looking for a unique opportunity to make a difference in the lives of healthcare members, please apply to this role. arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. Apply Job! Apply for this job