Experienced Customer Support and Sales Lead – Remote Community Management and Member Success

Introduction to arenaflex

arenaflex is a vibrant community of 1,071 remote professionals from 62 nationalities, united by a passion for exploration, innovation, and collaboration. For the past five years, we have been traveling the world together, living in a different city every month, and fostering a culture of mutual support, creativity, and growth. As a result of the global pandemic, interest in our unique community has surged, and we are now expanding our team to meet the increasing demand. We are seeking a talented and experienced Customer Support and Sales Lead to join our dynamic team and play a pivotal role in ensuring the success and satisfaction of our members.

About the Role

The Customer Support and Sales Lead is the central point of contact for all communication with our members and prospective members. This is a hands-on role that requires a unique blend of customer success, sales, and community management skills. As the voice of arenaflex, you will be responsible for guiding our members through their journey with us, addressing their concerns, and providing exceptional support to ensure their experience with our community is nothing short of outstanding. You will also apply your sales talent to help accepted members make informed decisions about joining our community and ensure that our Chapters are always fully booked.

Key Responsibilities

• Manage the Tribe Support department, overseeing all email communication with the arenaflex community, and championing the needs and concerns of our members to the rest of the team
• Assist accepted applicants in making their decision to join the community, and ensure a seamless onboarding experience
• Advise members on the most suitable Chapters for their journey, discuss concerns, and provide personalized support
• Develop member-facing documentation, PDFs, and communications to keep the community informed about updates and changes
• Set aside time to make impactful, long-term improvements to our processes and systems, and carefully document all procedures within your department

Who We Are

At arenaflex, we are a tight-knit team of 13 individuals from 10 different countries, united by our passion for building a global community of remote professionals. We are a family-oriented team that values mutual support, respect, and open communication. We are brave, humble, and driven by a desire to make a positive impact on the lives of our members. We believe in leading with humility, treating people with dignity and respect, and fostering a culture of inclusivity, diversity, and creativity.

Our Culture

• We are a small but mighty team that values determination, resourcefulness, and innovation
• We are explorers at heart, always seeking new challenges and opportunities for growth
• We lead with humility, prioritizing passion and excitement for our mission over personal gain or recognition
• We treat people right, challenging ourselves to understand and respect the needs and perspectives of others

Who You Are

To succeed in this role, you should be a skilled customer experience manager with 1-2 years of experience in customer happiness and success. You should be able to understand and empathize with the needs and concerns of our members, and possess a natural talent for sales and communication. You should be super organized, able to work systematically, and manage multiple tasks and responsibilities with ease. You should also be a quick decision-maker, able to think critically and respond thoughtfully to challenges and conflicts.

Essential Qualifications

• 2+ years of experience as a customer success manager
• Experience in a sales role, with a natural talent for communication and persuasion
• Impeccable grammar and eloquent written English, with the ability to craft compelling emails and documentation
• Ideally, you should be comfortable with design tools and have basic design skills to create visually appealing documents

What We Offer

In return for your skills and experience, we offer a competitive salary range of $30,000 – $50,000 per annum, depending on experience. You will also have the opportunity to join our community as a member, with a month of working from anywhere on us, and the chance to travel and work remotely alongside our members. You will be part of a tight-knit community of 1,071 remote-working professionals, with access to sponsored learning resources, including e-books, audiobooks, and online courses.

Perks and Benefits

• Fully remote work, with the flexibility to work from anywhere in the world
• A month of working from anywhere on us, with the opportunity to join one of our Chapters and experience our community firsthand
• Competitive salary range, with opportunities for growth and professional development
• Sponsored learning resources, including e-books, audiobooks, and online courses

How to Apply

If you are a motivated and experienced customer support and sales professional, with a passion for community management and member success, we encourage you to apply for this exciting opportunity. Our application process has five stages, including:

• Initial application through our online form
• Written questions and assessments
• Video interview call
• Professional references and background checks
• Final interview with our CEO and COO

To apply, please click on the link below and follow the instructions. We look forward to hearing from you and exploring how you can contribute to the success and growth of arenaflex.