Director, Customer Operations – Beverage Quality, Revenue, and Profit Growth

Join arenaflex, a leading beverage company, in shaping the future of customer operations and driving business growth. As a Director, Customer Operations on the Roark Account Team at arenaflex, you will play a pivotal role in configuring and owning the fulfillment of account-based equipment, service, and supply chain solutions to support our customer value-creation strategy. This is an exceptional opportunity to leverage your expertise in customer operations, sales, and project management to drive beverage quality, revenue, and profit growth for arenaflex.

About arenaflex

arenaflex is a renowned beverage company with a rich history spanning over 130 years. Our portfolio represents over 250 iconic and innovative brands, including Coca-Cola, Simply, Fairlife, and Topo Chico. We work with a diverse group of customers, ranging from retail and grocery outlets to theme parks, movie theaters, restaurants, and more. Our purpose is to refresh the world and make a difference, and we strive to create an inclusive culture that is grounded in our company purpose.

Key Responsibilities

As a Director, Customer Operations, you will be responsible for:

• Leading customer selling efforts of operational products and services and customer stewardship
• Providing operational Subject Matter Expertise to external portfolio of customers and internal client groups (sales, finance, and marketing)
• Leading short and long-term business operational planning for portfolio of customers to identify key opportunities to drive beverage quality, cost reduction, category growth, etc.
• Developing project plans with timelines, forecasts, resource allocation plans, and financial impact for key operational initiatives
• Leading internal project team resources and project communication with customer and account team
• Developing annual business plans for Net Service Expense and Capital for your assigned portfolio of national accounts
• Identifying key drivers of service in order to create solutions to beverage equipment-related expense that decrease costs, increase quality, and deliver additional profit to the customer and arenaflex

Qualifications & Requirements

To be successful in this role, you will need:

• A Bachelor's degree (or equivalent) in a relevant field
• A Master's degree (or equivalent) in a relevant field is preferred
• Previous experience in a face-to-face customer sales or operations role calling on senior-level buyers
• 3 or more years of customer management experience or customer operational management experience
• 2-4 years of general Operations experience
• 2-4 years of Project Management experience
• Experience working with data, specifically manipulation and analysis

Functional Skills

To excel in this role, you will need to possess:

• Technical capability (equipment and online tools): Ability to create operational solutions and utilize system tools to deliver customer value
• Financial Acumen: Ability to build and manage service and equipment expense budgets through the ABP and RE process for aligned portfolio
• Presentation development and delivery: Utilize C4V methodology and tools to effectively deliver customer stewardship and the arenaflex operational value proposition both written and verbally
• Influencing: Ability to communicate a compelling story to motivate and align internal and external clients to achieve a desired outcome
• Strategic thinking: Ability to create a strategic plan that addresses customer needs while also driving company profitability

What We Can Do For You

As a Director, Customer Operations at arenaflex, you will have the opportunity to:

• Work with iconic and innovative brands, including Coca-Cola, Simply, Fairlife, and Topo Chico
• Collaborate with a diverse group of customers, ranging from retail and grocery outlets to theme parks, movie theaters, restaurants, and more
• Develop your skills and expertise in customer operations, sales, and project management
• Contribute to the growth and success of arenaflex, a leading beverage company with a rich history and a strong purpose

Skills

To be successful in this role, you will need to possess the following skills:

• Business Development
• Business Planning
• Communication
• Consultative Sales Management
• Customer Relationship Management (CRM)
• Decision Making
• Group Problem Solving
• Leadership
• Long Term Planning
• Operational Assessment
• Relationship Building
• Sales Forecasting
• Sales Management
• Sales Process
• Solutions Selling
• Waterfall Project Management

Compensation and Benefits

arenaflex offers a competitive compensation package, including:

• A base salary of $134,800 - $165,200
• A full range of medical, financial, and/or other benefits, dependent on the position
• An annual incentive reference value percentage of 30

Our Purpose and Growth Culture

At arenaflex, we are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible, and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors - curious, empowered, inclusive, and agile - and value how we work as much as what we achieve.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Apply Now

If you are a motivated and experienced professional looking to drive business growth and customer satisfaction, we encourage you to apply for this exciting opportunity. Visit our website to learn more about arenaflex and our culture, and submit your application today. Apply for this job