Experienced Full Stack Customer Service Representative – Hybrid Sales and Support

At arenaflex, we're not just a company – we're a connection to the world. With a legacy spanning nearly 150 years, we've been pioneers in making connections, from the invention of the telephone to the widespread availability of 5G and Fiber. Our mission is to bring families, communities, and businesses together with the products and services they need to thrive every day. As a hybrid sales and support representative, you'll be the voice of arenaflex, creating meaningful connections with each customer and redefining customer service.

About arenaflex

arenaflex is a global leader in communications and technology, dedicated to providing innovative solutions that meet the evolving needs of our customers. Our commitment to excellence and customer satisfaction drives us to continuously improve our products and services. As a member of our team, you'll have the opportunity to work with cutting-edge technology, devices, and promotions, and to develop your skills and expertise in a dynamic and supportive environment.

Job Summary

We're seeking an experienced full stack customer service representative to join our team in a hybrid sales and support role. As a Premier Service Consultant, you'll be responsible for providing exceptional customer service, driving sales, and delivering personalized recommendations for our latest products and services. You'll work in a fast-paced, inbound contact environment, handling a high volume of calls, chats, emails, or other types of customer interactions. Your goal will be to provide effective and timely resolutions for customers, meet monthly sales goals, and deliver an outstanding customer experience.

Key Responsibilities

* Provide exceptional customer service, resolving various service, billing, and payment inquiries, and maintaining customer records

• Identify upsell opportunities and make recommendations to right-fit customers with the latest technology, services, and offers
• Work in a fast-paced, inbound contact environment, handling a high volume of calls, chats, emails, or other types of customer interactions
• Use multiple tools and systems to resolve customer inquiries and maintain customer records
• Perform basic troubleshooting and engage Tier 3 support to resolve customer-impacting issues that span multiple networks, such as Internet, voice, and data services
• Simplify the explanation of customer bills, rate plans, and features of arenaflex's products and services
• Cross-train to address a broad range of customer service call types, including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support
• Meet monthly sales goals and deliver an outstanding customer experience

Essential Qualifications

* Call center or customer service experience

• Flexibility to work any schedule during hours of operation, including day, evening, weekend, or holiday hours
• Occasional overtime may be required
• High school diploma or equivalent required; associate's or bachelor's degree preferred
• Excellent communication, problem-solving, and interpersonal skills
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
• Strong technical skills, including proficiency in multiple tools and systems
• Ability to maintain customer records and provide effective and timely resolutions for customers

Preferred Qualifications

* Experience in sales and customer service, with a focus on driving sales and delivering personalized recommendations

• Knowledge of arenaflex's products and services, including voice, internet, wireless plans, and devices
• Experience working in a hybrid sales and support environment
• Strong analytical and problem-solving skills, with the ability to identify upsell opportunities and make recommendations to right-fit customers
• Ability to work independently and as part of a team, with a focus on delivering exceptional customer service and meeting sales goals

Skills and Competencies

* Excellent communication, problem-solving, and interpersonal skills

• Strong technical skills, including proficiency in multiple tools and systems
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
• Strong analytical and problem-solving skills, with the ability to identify upsell opportunities and make recommendations to right-fit customers
• Ability to maintain customer records and provide effective and timely resolutions for customers
• Strong sales and customer service skills, with a focus on driving sales and delivering personalized recommendations

Career Growth Opportunities and Learning Benefits

As a member of our team, you'll have the opportunity to develop your skills and expertise in a dynamic and supportive environment. We offer a range of training programs and resources to support your success, including:

• Paid training and additional resources to support success in your new role
• Opportunities for career growth and advancement, with a focus on developing your skills and expertise
• Access to cutting-edge technology, devices, and promotions
• Collaborative and supportive work environment, with a focus on delivering exceptional customer service and meeting sales goals

Work Environment and Company Culture

arenaflex is committed to providing a supportive and inclusive work environment, with a focus on delivering exceptional customer service and meeting sales goals. Our company culture is built on the following values:

• Customer focus: We're committed to delivering exceptional customer service and meeting sales goals.
• Innovation: We're dedicated to innovating and improving our products and services to meet the evolving needs of our customers.
• Collaboration: We work together as a team to deliver exceptional customer service and meet sales goals.
• Excellence: We strive for excellence in everything we do, from customer service to sales and support.

Compensation, Perks, and Benefits

As a member of our team, you'll enjoy a range of benefits and perks, including:

• Competitive salary, with opportunities for career growth and advancement
• Paid training and additional resources to support success in your new role
• Opportunities for career growth and advancement, with a focus on developing your skills and expertise
• Access to cutting-edge technology, devices, and promotions
• Collaborative and supportive work environment, with a focus on delivering exceptional customer service and meeting sales goals
• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available), and arenaflex phone

How to Apply

If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you! Apply today and join our team of dedicated professionals who are passionate about delivering exceptional customer service and meeting sales goals. Apply for this job