[Remote] Remote Bilingual Customer Service Representative I - RMTA

Note: The job is a remote job and is open to candidates in USA. Conduent is a rapidly growing organization that delivers mission-critical services and solutions for Fortune 100 companies and governments. As a Remote Bilingual Customer Service Representative I, you will be the first point of contact for customers, providing support and resolving inquiries in a warm and empathetic manner.

Responsibilities

• Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems
• Identify customer needs to ensure the customer is provided complete and accurate information
• Process required transactions via mainframe or web-based applications
• Submit research requests in a concise yet accurate manner
• Maintain a thorough knowledge of the company and client programs, policies, and technology
• Communicate effectively in a warm and empathetic manner
• Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals
• Provide support to other positions/operations in cases during heavy workloads or absences

Skills

• Must reside in Florida to be considered
• Must be at least 18 years of age or older
• Must have a High School Diploma, or equivalent
• Must be able to submit to a background check and drug test
• Must be able to work an 8-hour shift

Benefits

• Remote - Work From Home
• Full-time Employment with Benefits day one including paid Holidays.
• Paid Training
• Great Work Environment
• Health insurance coverage
• Voluntary dental and vision programs
• Life and disability insurance
• A retirement savings plan
• Paid holidays
• Paid time off (PTO) or vacation and/or sick time

Company Overview

Company H1B Sponsorship