Experienced Full Stack Customer Service Representative – Hybrid Role at arenaflex
Join arenaflex, a pioneering leader in the telecommunications industry, as we continue to shape the future of connectivity and innovation. As an Experienced Full Stack Customer Service Representative in our Hybrid role, you will be at the forefront of our company, working in our call center and remotely from home to provide exceptional customer experiences. If you're passionate about delivering top-notch service, staying ahead of the curve with the latest technology, and growing your career in a dynamic environment, we want to hear from you!
About arenaflex
arenaflex has been a trailblazer in the industry for nearly 150 years, starting with Alexander Graham Bell's invention of the telephone and the founding of our company. Today, we continue to innovate and push the boundaries of what's possible. Our mission is to bring families, communities, and businesses together with the products and services they need to thrive. From the widespread availability of 5G and Fiber to working on cutting-edge technologies, we're committed to creating connections that change the world.
Job Summary
As an Experienced Full Stack Customer Service Representative in our Hybrid role, you will be responsible for providing exceptional customer experiences through various channels, including telephone, email, e-care, correspondence, TTY, and online chat. You will work in our call center 3-4 days a week and remotely from home 1-2 days a week, utilizing various tools and systems to initiate, assist, and service customers. Your in-depth knowledge of arenaflex's products and services will enable you to provide effective resolutions and recommendations to meet customers' needs.
Key Responsibilities
* Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.
- Troubleshoot and resolve customer-impacting issues, such as voice and data issues spanning multiple networks and interdependent network elements.
- Assist customers with products and services, including laptop connect services, air cards, USB devices, initial setup, and configuration of arenaflex-provided software and applications.
- Proactively engage T3 support (network and IT) to address and resolve issues.
- Remain proficient in all billing, rate plan, and feature matters.
- Develop a proven track record of resolving issues and retaining customers.
- Perform other duties as assigned by management.
Essential Qualifications
* At least one year of customer service experience.
- Call center experience.
- Advanced typing/keyboarding skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Excellent communication and problem-solving skills.
- Ability to work independently and as part of a team.
Preferred Qualifications
* Experience with arenaflex's products and services.
- Knowledge of 5G and Fiber technologies.
- Experience with customer relationship management (CRM) software.
- Certification in customer service or a related field.
Skills and Competencies
* Strong communication and interpersonal skills.
- Ability to work in a team environment and adapt to changing situations.
- Excellent problem-solving and analytical skills.
- Ability to multitask and prioritize tasks effectively.
- Strong typing/keyboarding skills.
- Ability to work in a fast-paced environment and meet deadlines.
Career Growth Opportunities and Learning Benefits
* Paid training to complete from home.
- Resources to encourage career growth and development.
- Opportunities to work on cutting-edge technologies and projects.
- Collaborative and dynamic work environment.
- Recognition and rewards for outstanding performance.
Work Environment and Company Culture
* arenaflex is committed to providing a safe and inclusive work environment.
- Our company culture values diversity, equity, and inclusion.
- We offer flexible work arrangements, including remote work options.
- arenaflex is an equal opportunity employer and welcomes applications from diverse candidates.
Compensation, Perks, and Benefits
* Competitive compensation package.
- Paid time off and holidays.
- Medical, dental, and vision insurance.
- 401(k) plan with company match.
- Tuition reimbursement.
- Employee discount on arenaflex products and services.
- Opportunities for career growth and advancement.
How to Apply
If you're passionate about delivering exceptional customer experiences and growing your career in a dynamic environment, we want to hear from you! Apply now to join our team of talented professionals at arenaflex. Apply for this job