Experienced Full Stack Customer Service Representative – Voice & Chat Support for arenaflex
At arenaflex, we're driven by our passion for people and our commitment to delivering exceptional customer experiences. As a key member of our remote team, you'll play a vital role in helping us bring people together and exceed our customers' expectations. We're seeking a highly skilled and enthusiastic Customer Service Representative to join our voice and chat support team, providing top-notch service to our clients via phone and chat.
About arenaflex
arenaflex is a leading provider of innovative solutions and services, dedicated to empowering individuals and businesses to thrive in today's fast-paced world. Our team is passionate about creating meaningful connections and delivering exceptional results. We're committed to fostering a culture of inclusivity, diversity, and growth, where every team member feels valued and empowered to succeed.
Job Summary
As a Customer Service Representative for arenaflex, you'll be responsible for providing exceptional support to our clients via phone and chat, resolving their inquiries, and delivering a seamless customer experience. You'll work closely with our quality and training team to ensure high standards of quality service and stay up-to-date with product and procedural knowledge. If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
Responsibilities
* Respond to client requests and inquiries via phone and/or chat, including product purchases, service & quality inquiries, order status, product information, and general client support issues
- Demonstrate high standards for quality service and maintain a positive attitude in all interactions
- Keep up-to-date with product and procedural knowledge and assess industry trends to provide informed support
- Work in tandem with the quality and training team to self-manage performance expectations and maintain an open communication line with Team Lead/Quality Advocate/Trainer and Manager for support and personal development
- Maintain business acumen, courtesy, and professionalism when dealing with all client contacts
- Maintain proprietary call center database (CSC) by entering information accurately and fully documenting all client interactions appropriately
- Be punctual to work and adhere to all schedules and deadlines, both scheduled and special projects
- Strive to exceed key performance indicators (KPI) and quality goals as outlined by management
- Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email
Requirements
* 2-3 years' experience in a business/professional environment, preferably in the service industry
- Comparable experience in an office environment encouraged
- Self-starter and ability to manage workload efficiently
- Exceptional written communication skills
- Demonstrate ability to deliver a high level of client service under high volume
- Commitment to client service and high-quality standards in grammar, punctuation, and written business acumen
- Professional, upbeat, and engaging oral and/or written communication
- Ability to develop relationships with clients, even in difficult situations
- Ability to advise and counsel clients in a quick and efficient manner
- Must be computer literate and internet savvy, e-commerce and online shopping experience preferred
- Experience in windows-based applications, specifically client relationship management tools preferred (ie, Instant Service)
- Excellent Data Entry skills / 45-55 wpm minimum
- Must be flexible and be ready to work in a dynamic shift environment, weekends, and evening shifts may be required
Preferred Qualifications
* Bilingual (English and Spanish) preferred but not required
- Experience in the beauty or cosmetics industry preferred
- Live chat experience preferred
- Call center experience preferred
Work Environment and Culture
As a remote team member, you'll have the flexibility to work from the comfort of your own home. arenaflex is committed to creating a culture of inclusivity, diversity, and growth, where every team member feels valued and empowered to succeed. We offer a dynamic and supportive work environment, with opportunities for professional growth and development.
Compensation and Benefits
* $18/hour base pay, with the ability to earn a bonus based on performance
- Paid training starts on 10/11
- Referral program
- Flexible scheduling, including 5x8 and 4x10 shifts
- Overtime may be needed during holidays and promotional periods
- Vacation blackout period applies during the holiday season and promotional periods
Technology Requirements
* Minimum PC Requirements: + CPU Speed: Dual Core 1.2 GHz or better + Intel Core i3 or AMD Ryzen 3 or better + Hard Drive: 40 GB or more of available space, 100 GB or more of total space + Memory: 8 GB of RAM or better + Operating System: Windows 10 Professional + Two (2) available USB 2.0 or greater ports
- Minimum Monitor and Accessory Requirements:
+ Dual Monitors: 1280 x 1024 (SXGA) screen resolution, 1920 x 1080 (Full HD or 1080p) + One monitor and one laptop OR 2 monitors
- Minimum Internet Connectivity Requirements:
+ Must have Hard-wired connection (no wireless/WiFi) + Minimum 45 Mpbs download speed / Minimum 10 Mpbs upload speed + Internet connection must not be shared with more than 3 devices in the same location
How to Apply
If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! Apply Now! Apply for this job