Experienced Fiber Customer Support Analyst – Delivering Exceptional Technical Support and Customer Service
At arenaflex, we're passionate about empowering people to live, work, and play by connecting them to what brings them joy. Our team is a community of innovators, creatives, and problem-solvers who anticipate, lead, and believe that listening is where learning begins. We're looking for a dedicated and customer-focused Fiber Customer Support Analyst to join our team and help us deliver exceptional technical support and customer service to our Fios customers.
About arenaflex
arenaflex is a leading provider of innovative communication and networking solutions. We're committed to driving innovation, creativity, and impact in the world by connecting people to what matters most to them. Our team is passionate about delivering exceptional customer experiences and creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
Job Summary
As a Fiber Customer Support Analyst at arenaflex, you'll be responsible for providing technical support and customer service to our Fios customers with their voice, data, and video services. You'll join a tech support team in a call center to troubleshoot issues in hardware, software, applications, networks, or devices and answer customer technical questions. You'll work in a fast-paced environment, communicating clearly and professionally with customers to deliver technical/industry information in a manner appropriate to the audience.
Key Responsibilities
* Answer incoming calls from customers with order inquiry and/or trouble reports
- Provide customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
- Perform analysis and isolation of trouble conditions and create and sort trouble reports
- Utilize knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
- Communicate clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
- Work evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
What We're Looking For
* A dedication to customer service excellence with amazing communication skills and a positive, professional attitude
- The ability to thrive in a fast-paced work environment and enjoy helping our customers connect to the digital world
- A related Associate Degree or 2+ years' relevant experience
- Technical support call center experience (even better if you have one or more of these qualifications)
Preferred Qualifications
* A related Associate Degree or 2+ years' relevant experience
- Technical support call center experience
Skills and Competencies
* Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong analytical and problem-solving skills
- Knowledge of communication and networking components
- Ability to learn and adapt to new technologies and systems
- Strong customer service skills and a positive, professional attitude
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including:
- On-the-job training and mentorship
- Online training and certification programs
- Opportunities for career advancement and professional growth
- A collaborative and inclusive work environment that encourages learning and innovation
Work Environment and Company Culture
As a remote employee, you'll work from home with occasional in-person trainings and meetings. We're committed to creating a collaborative and inclusive work environment that encourages authenticity and fosters a sense of belonging. Our team is passionate about delivering exceptional customer experiences and creating a positive, supportive work environment.
Compensation, Perks, and Benefits
* Competitive salary range: $670.00 - $1,774.50 weekly (based on a full-time schedule)
- Incentive-based position with the potential to earn more
- Comprehensive benefits package, including:
+ Health and wellness benefits + 401(k) Savings Plan + Stock incentive programs + Paid time off + Adoption assistance and tuition assistance
- Award-winning total rewards package
Equal Employment Opportunity
arenaflex is an equal opportunity employer and celebrates our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
How to Apply
If you're passionate about delivering exceptional customer experiences and want to join a team that's passionate about innovation, creativity, and impact, we encourage you to apply for this exciting opportunity. Please visit our website to learn more and submit your application. Apply Job! Apply for this job