Experienced Customer Service Representative and Dispatcher for Dynamic Residential HVAC and Plumbing Services Team

Welcome to arenaflex

arenaflex, a leading residential HVAC and plumbing contractor in Northern Virginia, has been committed to excellence since its founding in 1979. With a strong foundation built on family values, we have grown into a successful and reputable business, dedicated to providing top-notch services to our customers. Our mission is to deliver exceptional customer experiences, foster a positive work environment, and contribute to the well-being of our community. As we continue to expand our operations, we are seeking a skilled and enthusiastic Customer Service Representative/Dispatcher to join our team in Chantilly, VA.

Job Overview

We are looking for a highly motivated and detail-oriented individual to fill the role of Customer Service Representative/Dispatcher. As a key member of our team, you will be responsible for providing exceptional customer service, dispatching service technicians, and ensuring seamless communication between our customers and technicians. If you are a positive, proactive, and customer-focused individual with a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity.

Positions Schedule

The schedule for this role is as follows:

• Monday: Work from our Chantilly office from 8AM-5PM (with a one-hour lunch break)
• Tuesday-Friday: Remote work from home from 8AM-5PM (with a one-hour lunch break)

Key Responsibilities

As a Customer Service Representative/Dispatcher at arenaflex, your duties will include:

• Dispatching service technicians according to their schedules, ensuring efficient and timely service delivery
• Answering incoming service calls, adjusting technician schedules as needed, and resolving customer issues in a prompt and courteous manner
• Maintaining customer satisfaction by investigating concerns, routing them to the proper staff, and responding to special requirements
• Matching the type of service required with availability, location, and duration of service to maximize productivity, profitability, and efficiency
• Making outbound calls to keep the schedule filled and maintain our membership base
• Being a supportive teammate to coworkers, promoting a positive and collaborative work environment
• Educating customers on our Membership benefits to foster long-term relationships and loyalty

Requirements

To be successful in this role, you should possess:

• Previous experience in a call center environment, with a proven track record of delivering exceptional customer service
• Typing speed of approximately 70 words per minute, with high accuracy and attention to detail
• Excellent communication skills, with the ability to effectively interact with customers, technicians, and colleagues
• A strong ability to work independently, as well as collaboratively within a team, to achieve common goals
• Familiarity with main cities and locations in Northern Virginia, with a good understanding of the local area
• A proactive and detail-oriented approach, with the ability to think critically and resolve issues efficiently

Remote Work Requirements

To ensure a productive and efficient remote work experience, you will need to provide:

• High-speed internet connectivity, with a reliable and stable connection
• A quiet workspace with minimal background noise, allowing you to focus on your work and deliver high-quality results

arenaflex will provide a laptop and cell phone to support your work, ensuring you have the necessary tools to succeed in this role.

Compensation and Benefits

We offer a competitive hourly rate of $16-$19, depending on experience, as well as opportunities for commission-based earnings, which can range from $100 to $1000+ per month. Our comprehensive benefits package includes:

• Medical, Dental, Vision, STD, LTD, and Life Insurance, providing peace of mind and financial security for you and your loved ones
• 401k retirement plan with a company match, helping you build a secure financial future
• 7 paid holidays per year, allowing you to relax and recharge
• Paid vacation and personal days, giving you the flexibility to balance work and personal life
• Continued education and training opportunities, with periodic classes and workshops to support your professional growth and development

Career Growth and Development

At arenaflex, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development opportunities, including on-the-job training, mentorship programs, and career advancement possibilities. Our goal is to help you build a long-term career with our company, and we are dedicated to supporting your professional growth and success.

Work Environment and Company Culture

arenaflex is a dynamic and supportive work environment, with a strong focus on teamwork, collaboration, and customer satisfaction. We value our employees and recognize the importance of a positive and inclusive work culture. Our team is passionate about delivering exceptional service, and we are committed to making a positive impact in our community. If you are looking for a challenging and rewarding role with a company that truly cares about its employees and customers, we encourage you to apply.

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to join our team at arenaflex. As a Customer Service Representative/Dispatcher, you will play a critical role in our success, and we are committed to supporting your growth and development in this role. Apply today to take the first step towards a rewarding and challenging career with a leading residential HVAC and plumbing contractor in Northern Virginia.