Experienced Student Loan Advisor – Customer Contact Center (Work from Home after 90 days)
Are you passionate about delivering exceptional customer service and making a difference in people's lives? Do you have a strong desire to grow your career in a dynamic and supportive environment? Look no further than arenaflex, a leading organization dedicated to providing innovative solutions and exceptional customer experiences. As an Experienced Student Loan Advisor at arenaflex, you will play a vital role in supporting student borrowers with their questions and concerns. You will be part of a team-driven environment that values diversity, equity, and inclusion, and is committed to creating a positive and inclusive workplace culture.
About arenaflex
arenaflex is a family-oriented organization that prides itself on its team-driven environment. We believe in fostering a culture of collaboration, innovation, and continuous learning, where our employees can grow and thrive. Our commitment to diversity, equity, and inclusion is at the heart of everything we do, and we strive to create a workplace where everyone feels valued, respected, and empowered to succeed.
Job Summary
We are seeking an Experienced Student Loan Advisor to join our customer contact center team. As a key member of our team, you will be responsible for providing exceptional customer service to student borrowers, answering their questions, and resolving their concerns in a timely and professional manner. You will work closely with our customers to understand their needs and provide personalized solutions that meet their requirements.
Key Responsibilities
* Provide exceptional customer service to student borrowers, answering their questions and resolving their concerns in a timely and professional manner
- Use chat and complete outbound calls as necessary to assist customers with answering frequent questions, providing detailed information, and processing applications
- Practice active listening, empathy, and clear communication to build trust and rapport with customers
- Follow established and documented policies and standard operating procedures to ensure accuracy and efficiency
- Assist callers with filling out their application and submitting it electronically to plan provider for processing
- Complete basic call log, documentation, and related call details for each phone inquiry
- Meet or exceed key performance indicators (KPIs) and metrics, including attendance, compliance, and performance standards
Schedule
* Monday: 11:45am-8:15pm
- Tuesday: 10:45am-7:15pm
- Wednesday: 10:45am-7:15pm
- Thursday: 8:45am-5:15pm
- Friday: 8:45am-5:15pm
Preferred Skills
* High School diploma or equivalent required
- Must be able to speak and read English clearly, professionally, and fluently
- Must be able to type a minimum of 35 WPM
- Experience working with a personal computer and the Windows operating system is required
- The ability to effectively work within established KPIs/metrics is necessary
- Must have demonstrated excellent interpersonal and leadership skills
- Must be able to multi-task and stay organized while completing simultaneous tasks
Requirements
* Must be able to navigate various systems and browsers
- Excellent written/verbal/interpersonal communication skills sufficient to communicate and interact effectively with customers and co-workers
- Knowledge of contact center technology
- Strong Computer skills with proficiencies in Excel and Word
- Excellent command of the English language, effective use of grammar skills
- Excellent communication etiquette
- Great customer service is expected on every call with our customers: personalize your call, be competent with the information & assistance you deliver to your customer, patient & polite, and be initiative-taking in offering solutions and assistance
Benefits
* Competitive pay
- Sick time starts accruing immediately after training completion
- Special event days which happen throughout the year
- $25,000.00 Life Insurance which is paid for by arenaflex
- Day one of employment you will receive paid holidays if you meet the criteria!
Career Growth Opportunities
* arenaflex is committed to providing opportunities for growth and development, and we offer a range of training programs and resources to help you succeed in your role
- As a member of our team, you will have the opportunity to take on new challenges and responsibilities, and to develop your skills and expertise in a supportive and collaborative environment
Work Environment and Company Culture
* arenaflex is a family-oriented organization that prides itself on its team-driven environment
- We believe in fostering a culture of collaboration, innovation, and continuous learning, where our employees can grow and thrive
- Our commitment to diversity, equity, and inclusion is at the heart of everything we do, and we strive to create a workplace where everyone feels valued, respected, and empowered to succeed
Compensation, Perks, and Benefits
* Competitive pay
- Sick time starts accruing immediately after training completion
- Special event days which happen throughout the year
- $25,000.00 Life Insurance which is paid for by arenaflex
- Day one of employment you will receive paid holidays if you meet the criteria!
How to Apply
If you are passionate about delivering exceptional customer service and making a difference in people's lives, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and to submit your application. Apply Job! Apply for this job