Experienced Customer Service Representative - Utilities Account (100% Remote/Hybrid) in St. Louis, Missouri
At arenaflex, we're on a mission to revolutionize the way we deliver customer experience. As a leading provider of outsourced business processing solutions, we're committed to empowering our employees to reach new heights while growing our business to make a global impact. Our can-do culture is built on the principles of exceptional listening, bold action, and a passion for helping others. If you're an exceptional listener who AIMS HIGHER.REACHES FARTHER when it comes to challenges solving problems, we want to hear from you!
About arenaflex
arenaflex is a Continuum Global Solutions LLC company based in Hampton, Virginia, with a strong presence in St. Louis, Missouri. As a subsidiary of Continuum Global Solutions, LLC, we operate with a clear vision: to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. Our team is dedicated to making the ordinary exceptional, and we're looking for like-minded individuals to join our mission.
Job Summary
We're seeking experienced Customer Service Representatives to join our Utilities Account team in St. Louis, Missouri. As a Customer Service Representative, you'll be responsible for delivering exceptional customer service and creating sustainable value for customers via phone, email, chat, and correspondence. You'll handle calls about billing and payments, service requests from customers looking to start up service moving into a new home, and stopping service as they move out. This full-time position offers paid training, health benefits, opportunity for professional growth, and many more employer perks.
Responsibilities
As a Customer Service Representative, your key responsibilities will include:
- Actively listening to customers to understand their concerns, needs, and building a rapport that will make them feel heard and cared for
- Providing essential support in navigating the customer's inquiries and explaining it in simple terms to the customer
- Discovering solutions using tools and resources to help meet the customer's needs
- Empathizing and resolving concerns to simplify the customer's experience
- Navigating through multiple computer applications with speed and accuracy
Hybrid Work At Home Requirements
As a remote/hybrid employee, you'll need to meet the following requirements:
- High-Speed Internet With At Least 10 Mbps Download Speed & 5 Mbps Upload Speed (No Satellite, Wifi, or Cellular/Wireless Carrier Internet Services)
- Must have a hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for. (arenaflex will ship you company equipment to use)
- Dedicated, Quiet, & Secured Workspace with No Distractions
- A USB Wired Headset with Noise Canceling Microphone
Additional Requirements
To be successful in this role, you'll need to meet the following requirements:
- 18+ Years & High School diploma or its equivalent
- Minimum of 1 year of customer service call center experience
- Self-driven and able to focus on the same task/objective for long periods of time
- Exceptional customer service, active listening, and verbal and written communication skills
- High computer proficiency & overall technical knowledge
- Open availability between 8:00am-5:00pm Monday through Friday Central standard time, Training hours may vary
- Professional positive attitude & courteous telephone etiquette
- Customer-focused personality and the motivation to achieve goals
- Must pass background check including credit review and assessments in training
Benefits & Perks
As an arenaflex employee, you'll enjoy a range of benefits and perks, including:
- Hybrid Work Onsite – 2350 Market St in St. Louis Missouri
- Pay is $16.50 per hour + performance-based incentives
- Work in office Monday, Tuesday, Thursday and remote from home Wednesday & Friday
- Free secure and gated parking
- Access up to 50% of your pay immediately after your shift
- Health Insurance (Medical, Dental, Vision) & Other Benefits
- Pet Insurance
- Paid, Training
- Hybrid Work Environment
- Opportunity for Professional Development
About Continuum Global Solutions, LLC
Continuum Global Solutions partners with top companies around the world to deliver customer care services through its global network of contact centers. Our global Fortune 500 clients rely on our vast expertise in customer care management to improve their customers' experience. Continuum customer care and call center solutions leverage world-class voice, chat, email and social technologies. More than 11,000 employees serve top-tier clients across multiple industry verticals. Additional information on Continuum and our services can be found on our website.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
How to Apply
If you're ready to join a dynamic team and make a difference in the lives of our customers, apply now! Please note that all recruiting correspondence will come from a talent acquisition representative with an official @arenaflex email address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to [email protected]. Apply Job! Apply for this job