Patient Care Coordinator

Optima Medical Management Group is dedicated to enhancing the quality of life by promoting wellness. They are seeking a Lead Care Manager (LCM) who will develop personalized care plans, coordinate member services, and collaborate with members, families, and healthcare providers to ensure necessary medical treatment and support.

Responsibilities

• Interview members to assess medical and social determinant of healthcare gaps and provide education about their condition and medication, while developing individualized care plans
• Respond to member inquiries and concerns, ensuring adherence to hospital and legal requirements
• Collaborate with interdisciplinary teams, locate medical and social resources, and coordinate social service plans
• Maintain on-going contact with members, via telehealth and in-person visitation
• Advocate for members, consult with healthcare providers, arrange appointments and treatment plans, evaluate member progress, and assist with healthcare barriers
• Maintain empathy and professionalism while contacting members and families
• Supporting behavioral health coordination, Substance Abuse and Community Resources
• Perform additional duties as assigned

Skills

• High school diploma or GED required
• Minimum of 1 year experience in case management, member care, customer service, call center, or member care required
• Valid California driver's license and valid vehicle insurance required
• Excellent communication, interpersonal, customer service and organizational skills
• Computer skills for documentation, email and chat support
• Proficient skills in working independently and collaboratively in a team to provide member care
• Proficiency in multitasking, organization, and attention to detail is required for effectively providing care to multiple members simultaneously
• Candidates should exhibit the capability to utilize resources effectively for problem-solving while maintaining composure under pressure in a compassionate manner
• Applicants must demonstrate proficient speaking, reading, and typing abilities and possess strong proofreading skills
• Must be able to travel using personal vehicle to complete outreach visits
• Prolonged periods of sitting at an office desk on the computer
• Lifting: Able to lift up to 15lbs
• MA certificate or medical terminology knowledge preferred

Benefits

• Medical, Dental, & Vision Benefits: We have various insurance options for you and your family.
• Short & Long-Term Disability Benefits: Protection when you need it most.
• Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans: Added security for you and your loved ones.
• Flexible Spending Accounts: Manage your finances with flexibility.
• Employee Assistance Program (EAP): Support when life throws challenges your way.
• 401(K): Building your financial future with us. Effective after 1 year of employment.
• Paid Vacation and Sick Leave: Flexibility for the planned and unplanned.
• Paid Holidays: Quality time to enjoy celebrations.
• Employee Referral Program: Share the opportunities and reap the rewards.
• Company Discount Program: Enjoy savings on everyday expenses and memberships.

Company Overview