Product Support Specialist
Medline is a leading healthcare company seeking a Product Support Specialist to provide in-depth knowledge and support to various internal product and sales teams. The role involves collaborating with the Product Support team to resolve customer/sales requests and reporting product issues.
Responsibilities
- Work collaboratively with the Product Support team to ensure that all incoming customer/sales requests are reviewed and resolved or passed to the appropriate group
- Resolve intermediate to difficult problems, while collaborating with more senior level employees on more complex problems/crosses
- Accurately cross-reference and/or research external brands to identify corresponding Medline products
- Identify and report training deficiencies to Product Manager or Senior Product Support Specialist. Access gaps in product offerings and work with the relevant product manager to set-up new vendors and items
- Report product issues/concerns
- Report deficiencies and coordinate with the relevant Product Manager or Senior Product Support Specialist to discuss the set-up of new vendors and items
- Provide administrative support and respond to sales rep questions as needed
Skills
- High school diploma or equivalent
- At least 1 year customer service experience
- Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling)
- Bachelor's degree
- Previous healthcare experience
Benefits
- Health insurance
- Life and disability
- 401(k) contributions
- Paid time off
Company Overview
Company H1B Sponsorship