Call Center Sales Representative – Hybrid
AT&T is a global leader in communications and technology, seeking a Call Center Sales Representative to enhance customer service and satisfaction. In this hybrid-remote role, you will handle customer interactions, identify upselling opportunities, and resolve service-related issues while working from the office and home.
Responsibilities
- Handle customer interactions (calls, chats, emails) in a fast-paced environment
- Identify upselling opportunities and close deals to reach your sales and commissions targets
- Accurately resolve issues related to service, billing, payments, and collections
- Explain bills and product features clearly
- Troubleshoot basic problems and seek higher support if needed
- Build customer confidence and loyalty by resolving issues
- Support various customer inquiries, including technical issues
- Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime
- Paid training to set you up for success
Skills
- Ability to report to the Atlanta location 3-4 days weekly and work remotely 1-2 days weekly
- Handle customer interactions (calls, chats, emails) in a fast-paced environment
- Identify upselling opportunities and close deals to reach sales and commissions targets
- Accurately resolve issues related to service, billing, payments, and collections
- Explain bills and product features clearly
- Troubleshoot basic problems and seek higher support if needed
- Build customer confidence and loyalty by resolving issues
- Support various customer inquiries, including technical issues
- Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime
- Participate in paid training to set you up for success
- Verified internet service with a minimum of 12mb upload speed and 18mb download speed
- Established dedicated work area (desk, chair, electrical outlet, surge protector, direct LAN connection)
- Workspace in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy)
- Available, accessible, and accountable to work during established work schedules and shifts
- Follow technical support processes and comply with organizational security and compliance standards
- Commissioned sales experience highly preferred
- Unwavering Customer Focus
- Strong Work Ethic
- Adaptability
- Problem-Solving Skills
- Attention to Details
Benefits
- Medical/Dental/Vision coverage
- 401(k) plan
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone
- Tuition reimbursement program
- Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 8 company-designated holidays, and an additional PTO is provided based on the bargaining group to which you are hired.
- Paid Parental Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
Company Overview
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