[Remote] SSDI Advocate Liaison

Note: The job is a remote job and is open to candidates in USA. Brown & Brown is a company built on meritocracy, dedicated to rewarding self-starters and those focused on customer well-being. They are seeking an SSDI Advocate Liaison who will provide compassionate assistance to clients navigating the Social Security disability benefits process, helping to manage their claims and support their needs during difficult times.

Responsibilities

• Provide patient, passionate customer service on every client call, ensuring clients feel well-informed while moving through calls efficiently
• Be sensitive to the various physical and mental health conditions clients may be experiencing when discussing their claim over the phone
• Complete applications and other key claim documents thoroughly and comprehensive
• Support our client advocacy team by building positive, trusting relationships
• Regularly interface with clients, colleagues, & government agencies to drive successful claim outcomes and create a positive client experience
• Handle key steps throughout the duration of a claim - including, but not limited to: inbound/outbound transactional calls, reviewing claim files, and communicating closely with the assigned Client Advocate
• Effectively manage an assigned phone queue & multi-task
• Proven ability to maintain confidentiality and discretion
• Strong telephony skills, contact or call center experience a plus (inbound and outbound)
• Superb typing skills, data entry and accuracy

Skills

• Listen with compassion & empathy
• Provide patient, passionate customer service on every client call, ensuring clients feel well-informed while moving through calls efficiently
• Be sensitive to the various physical and mental health conditions clients may be experiencing when discussing their claim over the phone
• Complete applications and other key claim documents thoroughly and comprehensive
• Support our client advocacy team by building positive, trusting relationships
• Be a confident decision-maker
• Regularly interface with clients, colleagues, & government agencies to drive successful claim outcomes and create a positive client experience
• Handle key steps throughout the duration of a claim - including, but not limited to: inbound/outbound transactional calls, reviewing claim files, and communicating closely with the assigned Client Advocate
• Effectively manage an assigned phone queue & multi-task
• Proven ability to maintain confidentiality and discretion
• Strong telephony skills, contact or call center experience a plus (inbound and outbound)
• Superb typing skills, data entry and accuracy
• Bachelor's degree in Education, Counseling, Psychology, Special Education, Vocational Rehabilitation, Human Services, Social Work, Or Related Field
• High volume inbound telephony contact center experience preferred
• 1-2 years' experience in Social Security or insurance intake is a plus
• Salesforce experience preferred

Benefits

• Remote or in-office work opportunity available
• Paid Training - Hire Date Scheduled for February 24, 2026
• Comprehensive medical, dental, and vision coverage
• Access to covered mental health resources
• A competitive 401k match.
• Employee Stock Purchase Program available to all teammates
• Tuition reimbursement & student loan repayment assistance
• Generous paid time off plan
• Joining a culture of caring that values diversity of thought and background
• Regularly scheduled team meetings and one-on-one development time with your leader
• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

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