[Remote] Customer Support Specialist

Note: The job is a remote job and is open to candidates in USA. TeamSnap is a sports and communication platform dedicated to enriching youth sports experiences. As a Customer Support Specialist, you will be the primary point of contact for B2B customers, helping them resolve issues and ensuring a smooth operational experience.

Responsibilities

• Deliver an exceptional customer experience through email, chat, and the occasional call, turning every interaction into a “WOW” moment
• Take full ownership of customer issues - digging in, resolving challenges, and knowing when to escalate to the right touchpoint
• Experiment and explore in test environments to recreate customer scenarios, uncover product nuances, and solve problems where no playbook exists
• Anticipate customer needs and provide tailored solutions that help them get back to the field quickly and confidently
• Consistently hit performance goals around productivity, customer satisfaction, and reliability

Skills

• A customer-first mindset, bringing a friendly, professional, and solutions-focused attitude to every interaction
• Strong technical skills with the ability to guide users of all experience levels through our platform
• Genuine excitement for solving problems, uncovering solutions, and deepening your product expertise
• Natural curiosity and resourcefulness to dig in, recreate issues, and learn through hands-on exploration when clear steps aren't documented
• Excellent written and verbal communication skills
• A proven track record of high performance in customer or technical support roles
• This role requires working core hours of 8:30 a.m.–5:00 p.m. Pacific Time
• Experience in SaaS or tech start-up environments
• A background as an admin, parent, coach, or participant in recreational sports
• Ability to work 8:30am-5pm PST

Benefits

• Unlimited PTO and paid parental leave for ALL parents (not just primary or secondary)
• 100% premium coverage of medical/dental/vision for you and your family
• 401K to help you invest for the future
• $1,500 annual learning and development stipend
• Travel to fun locations for all-company meetings and team events
• Generous home office allowance to set you up for success
• TeamSnap SWAG to our store upon starting and a $50 credit on every work anniversary thereafter
• A monthly stipend reimbursement for health & wellness and so much more!
• TeamSnap Total Rewards

Company Overview