[Remote] Customer Service Representative - Remote

Note: The job is a remote job and is open to candidates in USA. Disabled Veteran Solutions (DVS) is a nationally recognized Service-Disabled Veteran Owned Small Business providing high-quality Business Process Outsourcing services. The Customer Service Representative (CSR) role focuses on delivering exceptional customer care and managing high-volume tolling services through various communication channels.

Responsibilities

• Reviewing and updating toll account information
• Processing tolls, violations, and related inquiries
• Resolving toll charge disputes
• Assisting with congestion pricing questions
• Guiding customers through application status checks and walkthroughs
• Managing a high volume of inbound inquiries in a timely and professional manner
• Working suspended customer accounts to bring them current while educating customers on best practices to maintain account standing
• Identifying different account types (e.g., residency-based, DMV-related) and ensuring proper routing or resolution
• Creating, documenting, and reviewing service requests accurately
• Collaborating with internal departments to ensure customer issues are fully resolved
• Delivering consistently high-quality customer service across all interactions

Skills

• High school diploma or GED required
• Minimum of 6 months customer service experience
• Strong verbal and written communication skills, MUST be able to read, write, speak and understand English language fluently
• Basic to advanced computer proficiency and ability to navigate multiple systems required
• Ability to troubleshoot common technical issues
• Ability to pass background check and drug screening (no cost to candidate)
• Professional, dependable, and able to adhere to strict attendance and scheduling requirements
• Call center experience preferred

Benefits

• Medical
• Dental
• Vision
• Competitive Salary
• Paid Time Off

Company Overview